Slots Floor Supervisor

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. 

• Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Builds customer loyalty, effectively handling problem situations, and promoting the Caesars Rewards program.
• Knows and ensures compliance with all Government, Corporate, Property, and Department policies and procedures.
• Communicates effectively with all levels of the organization.
• Promotes an environment of teamwork by ensuring understanding, cooperation, and consistency between shifts and departments.
• Analyzes casino related computer screens and reports to make appropriate decisions regarding guests’ comps, credit, and disputes.
• Uses basic knowledge of computer programs, i.e. Windows, Word, Excel, to complete forms and enter data.
• Ensures security of company funds and properties by observing individuals and maintaining accurate records and inventory logs.
• Approves jackpot payoffs up to and including $100,000.
• Maintains awareness for possible slot cheating and/or suspicious activities.

• High School Diploma or equivalent; College Degree preferred
• Previous work experience in a guest contact position
• Previous supervisory experience preferred
• Previous experience in Slot Operations preferred
• Literate, fluent, and easily understood in English
• Strong interpersonal and guest service skills
• Ability to interact with tact and discretion
• Able to handle numerous monetary transactions with a high degree of accuracy
• Basic data entry/computer skills to enter information to computerized forms
• Ability to monitor/respond to visual and audio cues
• Must be able to take direction
• Good communication skills, both verbal and written
• Good interpersonal skills, with emphasis in relationship building
• Good problem-solving skills
• Good customer service skills, both internal and external
• Ability to handle difficult situations with courtesy and professionalism
• Literacy in various computer systems
• Proficiency with the use of “Machine Keys”
• Good leadership skills
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 
• Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

• Must be able to sit, stand or walk for long periods of time
• Visual and auditory range must include immediate environment
• Ability to lift and carry 30 pounds, occasionally up to 60
• Mobility to move about casino floor quickly
• Ability to monitor/respond to visual and audio cues
• Must have the manual dexterity to operate a computer and other necessary equipment
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
• Positions that have contact with the public require the ability to work in a noisy
  environment and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.