Slovak Business Consultant Sofia, Bulgaria

We are currently seeking skilled Slovak speaking professionals to join an exciting international project in Sofia, Bulgaria. This is a great opportunity to work in a fast-paced environment where your contributions can have a lasting impact. You will collaborate with clients from around the world who rely on your expertise. If you are looking to advance your career and take on a new challenge, this role could be the perfect next step.

Requirements

Candidates should meet the following criteria:

• Fluency in Slovak and English (minimum B1/B2 level).
• Typing speed of at least 20 words per minute.
• Start dates available in March or April.
• Initial 6- or 12-month contract, with the possibility of renewal.

Salary and Working Hours

• Monthly salary: €1840.65
• Work schedule:
  • Monday to Saturday: 9:00 AM – 11:00 PM
  • Sunday: 10:00 AM – 7:00 PM
• 40 hours per week (8 hours per day) on a rotating shift schedule.

Additional Benefits

• €25 monthly allowance for transportation and/or internet, paid on top of the base salary.
• Extra compensation for night shifts, when applicable.
• €250 bonus for significant life events such as marriage, the birth or adoption of a child, or completing a university degree.
• Medical plan including health and dental coverage.
• Life insurance.
• Multisport Card, partially funded by the employer.
• Access to discounts on a variety of products and services.

Relocation Package

• Travel reimbursement of up to €250 after completing six months with the company (provided travel documentation such as e-tickets and invoices are submitted).
• Hotel accommodation arranged from the employee’s confirmed arrival date.

Key Responsibilities

• Handle and document customer inquiries received through toll-free support lines.
• Accurately record customer questions, feedback, and requests in the customer service database.
• Manage and escalate customer complaints according to the company’s complaint handling procedures.
• Respond to support calls and emails within the agreed service level agreements (SLAs) and ensure all interactions are properly logged.
• Diagnose and resolve issues by asking relevant questions and using internal resources and training materials.
• Provide helpful recommendations and solutions to common issues and frequently asked questions.

If you are a motivated professional with strong language skills and a passion for customer support, we encourage you to apply and take advantage of this opportunity.