Slovak Speaking Customer Service for Manufacturing industry

Mercier Consultancy MD is excited to present an opportunity for Slovak Speaking Customer Service Representatives in the Manufacturing industry. This role is ideal for individuals who are eager to provide excellent customer support while facilitating communication for clients and partners in Slovak. You will play a crucial role in addressing inquiries and ensuring a seamless experience for customers in the manufacturing sector.

Key Responsibilities

• Respond to customer inquiries regarding manufacturing products, services, and order status via phone, email, and chat in Slovak.
• Provide information on product specifications, pricing, and availability.
• Assist customers with order processing, changes, returns, and special requests.
• Resolve any issues and complaints quickly and professionally to ensure customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with production and logistics teams to ensure orders are fulfilled efficiently.
• Stay informed about industry trends and product developments to assist customers effectively.

• Fluency in Slovak (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably within the manufacturing industry.
• Strong communication skills with a focus on customer service excellence.
• Problem-solving abilities and a proactive approach to addressing customer needs.
• Ability to multitask and manage inquiries effectively in a fast-paced environment.
• Familiarity with CRM systems and general computer proficiency.
• Willingness to work flexible hours, including weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...