Slovak Speaking Solutions Consultant

Job Description: Solutions Consultant (Slovak + English)

About the Role

We are seeking a Slovak-speaking Solutions Consultant with good English skills to join a leading international customer support team in Sofia. You will assist users of various Google digital products, providing high-quality support and guidance.

This role focuses on non-technical troubleshooting for services such as Google Play Store, Google Pay (gPay), Google for Families, Books, Movies, and other digital content platforms.

Key Responsibilities

• Handle customer requests via phone, email, or chat in Slovak and English.

• Assist users with issues related to:

  • App purchases, subscriptions & refunds

  • gPay transactions and payment validation

  • Family accounts & digital content (books, movies, apps)

  • Basic account settings and usability

• Provide clear, accurate, and friendly support.

• Log case details and maintain accurate documentation.

• Follow internal processes and service quality standards.

• Contribute to a positive team culture in a multilingual environment.

Requirements

• Native/Fluent Slovak (C1–C2).

• Good English skills (B2+).

• Previous customer support or service experience is an advantage.

• Strong communication and problem-solving mindset.

• Ability to work full-time on-site in Sofia.

• EU passport or valid Bulgarian work permit is a benefit.

What We Offer

• Competitive monthly salary (paid in BGN).

• 300 BGN monthly rental allowance for the entire duration of employment.

• 150 BGN flight reimbursement (paid with first salary or upon arrival).

• Real estate administrative support to help you settle in Sofia.

• Paid on-site training for 3 weeks.

• International, friendly, and supportive working environment.

• Career development opportunities within a large global company.

Relocation Package

Candidates relocating to Bulgaria will receive:

• Assistance with housing search and paperwork.

• Monthly rental subsidy.

• Flight reimbursement.