Slovenian Speaking Customer Service for Aviation industry

Mercier Consultancy MD is delighted to announce an opening for Slovenian Speaking Customer Service Representatives in the aviation industry. This role is perfect for individuals who are passionate about travel and customer service and are excited to support customers in their aviation needs. As a representative, you will assist passengers and clients in navigating inquiries related to airline services, bookings, and travel information, all while providing exceptional service in Slovenian.

Key Responsibilities

• Handle customer inquiries related to aviation services, flight bookings, and travel arrangements via phone, email, and chat in Slovenian.
• Provide assistance with itinerary changes, cancellations, and refunds.
• Educate customers about airline policies, baggage regulations, and travel updates.
• Resolve issues and complaints efficiently, ensuring a positive customer experience.
• Document customer interactions accurately to maintain comprehensive records.
• Collaborate with operational teams to address any service-related challenges.
• Stay up-to-date on industry trends and service offerings to provide relevant information to customers.

• Fluency in Slovenian (both written and spoken) is mandatory; knowledge of English is advantageous.
• Experience in customer service, particularly in the aviation or travel industry, is preferred.
• Excellent communication skills with a friendly and professional demeanor.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Ability to work under pressure and manage multiple inquiries simultaneously.
• Proficiency in using customer service software and CRM systems.
• Willingness to work flexible hours, including mornings, evenings, and weekends.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...