Slovenian Speaking Customer Service for Banking industry

Mercier Consultancy MD is thrilled to announce an opening for Slovenian Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals with a strong desire to assist customers in navigating banking products and services while providing top-notch service in Slovenian. If you are passionate about finance and dedicated to enhancing customer experiences, we encourage you to apply.

Key Responsibilities

• Manage customer inquiries related to banking products, account management, and service offerings via phone, email, and chat in Slovenian.
• Provide information on services, account statements, loan options, and regulatory requirements.
• Assist customers with account setup, transactions, and troubleshooting issues.
• Resolve complaints and inquiries effectively and efficiently, ensuring customer satisfaction.
• Document all customer interactions accurately within the CRM system for future reference.
• Collaborate with banking operations and compliance teams to address customer needs and provide necessary support.
• Stay informed on financial products, market trends, and banking regulations to provide accurate information.

• Fluency in Slovenian (both written and spoken) is essential; proficiency in English is a plus.
• Prior experience in customer service, preferably in the banking or financial services sector.
• Strong communication and interpersonal skills with a focus on customer care.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple inquiries and handle challenging situations with professionalism.
• Familiarity with banking regulations and financial terminology is advantageous.
• Willingness to work flexible hours, including evenings and weekends as necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...