Slovenian Speaking Customer Service for Finance industry

Mercier Consultancy MD is excited to offer an incredible opportunity for Slovenian Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who are detail-oriented and have a passion for helping customers manage their financial needs. As a customer service representative, you will provide vital support to clients while delivering exceptional service in Slovenian.

Key Responsibilities

• Assist customers with inquiries regarding financial products, account management, and transactions via phone, email, and live chat in Slovenian.
• Provide clear and accurate information about services, regulations, and account status.
• Help customers with account issues, changes, and troubleshooting as needed.
• Document all customer interactions accurately in the CRM system for tracking and reporting.
• Collaborate with finance and compliance teams to ensure customer needs are met in accordance with regulations.
• Stay informed about financial products, market trends, and company policies to offer the best assistance.

• Fluency in Slovenian (both written and spoken) is essential; knowledge of English is a plus.
• Experience in customer service, preferably within the finance or banking sector.
• Strong communication skills and a customer-focused approach.
• Detail-oriented with excellent organizational and troubleshooting skills.
• Ability to manage multiple inquiries and tasks in a fast-paced environment.
• Proficiency in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends as needed.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...