Slovenian Speaking Customer Service for Healthcare industry

Mercier Consultancy MD is excited to announce a fantastic opportunity for Slovenian Speaking Customer Service Representatives in the healthcare industry! This role is perfect for compassionate individuals who are eager to assist patients and healthcare professionals. As a representative, you will play a vital role in providing accurate information and support to customers navigating their healthcare needs, ensuring they receive exceptional service in Slovenian.

Key Responsibilities

• Manage customer inquiries regarding healthcare services, insurance options, and patient support via phone, email, and chat in Slovenian.
• Assist patients in understanding treatment processes, scheduling appointments, and addressing concerns.
• Resolve issues and complaints in a professional and empathetic manner, ensuring a positive customer experience.
• Document all interactions with customers in the CRM system accurately.
• Collaborate with healthcare providers and administrative teams to improve service delivery.
• Stay informed about healthcare policies and services to provide up-to-date information to customers.

• Fluency in Slovenian (both written and spoken) is essential; knowledge of English is an advantage.
• Previous experience in customer service, particularly in the healthcare sector, is preferred.
• Excellent communication skills and a passionate, empathetic attitude towards customer care.
• Strong problem-solving abilities and attention to detail.
• Ability to handle sensitive situations with care and professionalism.
• Proficiency in using computer systems and CRM software.
• Flexibility to work various shifts, including evenings and weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...