Slovenian Speaking Customer Service for Social Media industry

Mercier Consultancy MD is excited to offer an excellent opportunity for Slovenian Speaking Customer Service Representatives in the dynamic Social Media industry. If you possess a passion for social media and enjoy engaging with customers, this role is tailored for you. You will be responsible for assisting users with their inquiries and providing outstanding support while communicating effectively in Slovenian.

Key Responsibilities

• Handle customer inquiries regarding social media platform features, accounts, and general support via phone, email, and chat in Slovenian.
• Assist users with account management, content moderation, and troubleshooting common issues.
• Provide information about platform policies, security, and user safety practices.
• Resolve user complaints and technical issues promptly to ensure a positive experience.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to enhance user experience and address feedback.
• Stay up-to-date with platform updates, trends, and industry changes to inform users effectively.

• Fluency in Slovenian (both written and spoken) is required; knowledge of English is a plus.
• Previous experience in customer service, preferably within the social media or tech industry.
• Strong communication skills and a personable approach to customer interactions.
• Ability to handle multiple inquiries efficiently and maintain a calm demeanor under pressure.
• Proficient problem-solving skills with a focus on customer satisfaction.
• Familiarity with CRM systems and general computer applications.
• Flexibility to work varying shifts, including evenings and weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...