Slovenian-Speaking Customer Experience Specialist

Join a Global Consumer Brand | Sofia, Bulgaria

Are you a fluent Slovenian speaker looking to elevate your career with a world-renowned lifestyle brand? We are looking for a professional and tech-savvy individual to join our international team in Sofia.

In this role, you will be the voice of a global leader in the consumer goods industry, providing premium support for digital products and services. If you thrive in a structured, high-growth environment and enjoy helping others, we want to hear from you.

The Opportunity

As a Slovenian-Speaking Customer Experience Specialist, you will go beyond basic support. You will act as a brand ambassador, ensuring a seamless journey for adult customers within a highly regulated and innovative industry.

Key Responsibilities

• Multichannel Support: Engage with customers via phone, live chat, and email in Slovenian.
• Product Expertise: Provide guidance on device troubleshooting, product features, and digital services.
• Account Management: Assist with order tracking, membership inquiries, and account security.
• Quality & Compliance: Maintain high standards by following age-verification protocols and brand policies.
• Data Accuracy: Document all interactions clearly and concisely in English using modern CRM systems.

What You Bring to the Team

• Linguistic Excellence: Native or C2-level proficiency in Slovenian and a strong command of English (B2+ level).
• Communication Skills: A professional, empathetic, and solution-oriented approach to customer interactions.
• Tech Literacy: Comfortable navigating digital tools and explaining electronic device functionality.
• Flexibility: Availability to work on a rotational shift pattern to support our global customer base.
• Experience: Previous background in customer service, retail, or hospitality is highly valued.

Why Join Us?

We believe in rewarding our team with one of the most competitive packages in the Bulgarian market.

• Premium Compensation: An industry-leading monthly salary with an annual bonus structure (14 salaries per year).
• Health & Wellness: Comprehensive private medical and dental insurance, life insurance, and a co-financed Multisport card.
• Allowances: Dedicated monthly stipends for transportation and internet.
• Professional Growth: Fully paid training and a clear career path with internal promotion opportunities.
• Work Environment: A modern, high-tech office in the heart of Sofia with a diverse, inclusive culture.
• Perks: Night shift premiums (where applicable) and exclusive employee discounts on a wide range of goods and services.

Ready to start your next chapter in Sofia?

Apply today by submitting your CV in English. Join a stable, international organization where your language skills are truly valued!