Smart Technician

About the Team:

We are the Customer Experience team who collectively strives to:   

• Provide a memorable customer experience and remain the most loved brand in Guam through courtesy, respect, and empathy for others


• Work cohesively and respectfully with others through accountability and winning together


• Collaborates with the store team at large to create a seamless customer experience


• Produce accurate and reliable results in our work


• Create winning outcomes for our customers


• Stay positive, motivated and encourage each other to be better

Who we are looking for:

A Smart Technician provides technical and network problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, equipment/device triage, verifying proper hardware and software setup, power cycling equipment, assisting with navigating around application menus, resolving username and password problems, uninstalling/reinstalling basic software applications and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

If this sounds like you, this is what the role looks like:

• Device Diagnostics and Repair – Quickly and accurately identify issues with smart phones and tablets,
  performing repairs such as screen replacements, battery swaps, and software troubleshooting.


• Customer Interaction - Engage with customers in a friendly and approachable manner, explaining
  technical issues and repair processes in an easy-to-understand way. Gather customer information and
  determine the issue by evaluating and analyzing the symptoms and data, Document customer
  complaints and process proper trouble ticket reports and escalate as necessary


• Sales Support – Assist the sales team by providing technical insights and recommendations. This
  engagement is not limited to technical knowledge and may include assisting retail sales with an influx
  and overflow of customers.


• Inventory Management – Keep track of repair parts and tools, ensuring the workstation is well organized
  and stocked.


• Tech Enthusiasm – Stay up to date with the latest mobile technology trends and cutting-edge service
  and advice.


• Redirect problems to appropriate resource


• Follow up and make scheduled call backs to customers where necessary


• Complete training requirements to learn new skills and processes, grow knowledge of systems, and
  develop proficiency on company values, organizational requirements, and competencies needed for the
  role


• Also responsible for other duties/projects as assigned

Candidates must show:

• Ability to promote the Company culture and mission to all employees, vendors, clients, and business partners


• Technical skills – possess an understanding of technologies used in service delivery; constantly strives to increase technical knowledge through training tools and research


• Communication


• Oral Presentation skills – is comfortable with delivering briefings and reports to colleagues, conduct training sessions, and any other tasks related to speaking in front of an audience


• Strong organization skills with an ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, in a fast-paced environment; must be detail-oriented and accurate in work


• Attendance/Punctuality – is consistently at work and on time for scheduled shift and department or customer scheduled meetings. Ensures work responsibilities are covered when absent.


• Decision-making – makes sound, well informed, fact-based decisions and seeks guidance when needed.

Here’s what you need to have:

• High School Diploma or Equivalent/GED


• Excellent listening and communication skills, customer service and interpersonal skills with the ability to
  convey technical information to both technical and nontechnical audience


• Excellent problem-solving and multi-tasking skills


• Skills with an emphasis on ISP and wireless related technologies including data delivery methods is
  preferred but not required


• A working knowledge of Windows, Mac, iOS and Android operating systems, basic computer
  networking and MS Office products preferred


• Flexibility to work any shift, including nights, weekends and holidays


• Regular, consistent and punctual attendance


• Work in other locations as the needs of the business as required


• Wear a uniform or company apparel as required


• Must wear headset at all times to handle all customers over the phone


• Skills in interpreting and using data


• Overtime work as approved
  

If you are still interested and the values below resonate with you, apply today!  

GTA Val-You’s: 

Our Customers Matter. Build Trust Through Respect.  Be Accountable.  Learning is Growth. Lead with Care. Win Together. Be a Game Changer. 

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to this principles in the Department of Labor's EEO notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and  Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at [email protected] or call us at (671) 644-0300.

**This job announcement closes on Friday, December 27, 2024.**