Sno Shoppe Manager

Description

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: $70,761/yr. - $77,837/yr. (Dependent on experience) with potential up to $101,896/yr. through merit increases. 
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.  

PURPOSE 

The Manager of Sno Shoppe is a critical leader responsible for the strategic management and daily operations of our Sno Shoppe locations. This role ensures a premium guest experience through strong leadership, operational excellence, and an efficient service culture. Reporting to the Director of Food & Beverage, the Manager of Sno Shoppe drives team performance, coordinates cross-functional efforts, and is accountable for financial performance, compliance, and guest satisfaction across two Sno Shoppe locations.

SUPERVISORY SCOPE 

• Sno Shoppe Lead
• Sno Shoppe Clerk

ESSENTIAL DUTIES / RESPONSIBILITIES 

• Leadership & Team Development: Lead operations by managing hiring, training, and performance of all Sno Shoppe Team Members. Foster a high-performing team culture through regular coaching, goal setting, and leadership development.
• Guest Experience & Service Delivery: Cultivate a guest-centric atmosphere by ensuring exceptional service, addressing escalated concerns, and executing promotions and events to enhance the guest experience.
• Operational Oversight & Cleanliness: Supervise daily operations, including cleanliness, service flow, and shift execution. Manage scheduling, inventory, and supply coordination to ensure operational efficiency and preparedness.
• Ordering & Inventory Management: Oversee ordering processes, inventory management, and product selection to ensure optimal stock levels and product availability. Implement efficient processes for tracking and replenishing inventory.
• Product Selection & Innovation: Collaborate with vendors and suppliers to select high-quality products. Stay informed about market trends to recommend new offerings that attract customers and retain existing ones.
• Financial Performance & Compliance: Oversee department financials, including labor, cost control, and revenue targets. Ensure compliance with health and safety regulations while enforcing company policies and procedures.
• Cross-Functional Collaboration: Collaborate with culinary, marketing, and events teams to deliver cohesive service and programming. Serve as the primary liaison for Sno Shoppe locations, ensuring smooth coordination with all internal departments.
• Staff Scheduling & Optimization: Create and manage staff schedules to optimize labor costs while ensuring adequate coverage during peak times at both Sno Shoppe locations.
• Training & Development: Implement ongoing training programs to enhance skills, product knowledge, and service techniques within the Sno Shoppe teams.
• Guest Feedback & Improvement: Analyze guest feedback to identify areas for improvement and implement strategies to enhance guest satisfaction.
• Innovation & Trend Analysis: Stay informed about industry trends and competitor offerings in the frozen dessert sector to recommend menu or service innovations.

Education and Experience:

• Five (5) years of progressive experience in retail operations with at least two (2) years of experience leading others in a supervisory or management role.
• Proven ability to lead in fast-paced environments while maintaining exceptional guest service standards.

Skills and Abilities:

• Leadership Excellence: Proven ability to lead, develop, and inspire high-performing teams in a dynamic, fast-paced environment with a focus on accountability and team culture.
• Effective Communication: Skilled in delivering clear, respectful communication across all levels, fostering strong collaboration with staff, guests, and cross-functional teams.
• Guest Service Focus: Passionate about creating welcoming, engaging guest experiences through proactive service, problem resolution, and attention to atmosphere.
• Operational Oversight: Strong capability in managing service flow, cleanliness standards, scheduling, and shift readiness to ensure smooth, efficient operations.
• Inventory & Product Management: Competent in managing ordering processes, inventory tracking, and product selection, with an eye for quality and innovation.
• Financial Acumen: Competent in managing departmental budgets, controlling costs, and executing accurate cash handling and POS procedures.
• Regulatory Compliance: Knowledgeable in health, safety, and alcohol service regulations with a commitment to enforcing policies and ensuring team compliance.
• Cross-Department Collaboration: Adept at working with culinary, marketing, and event teams to deliver cohesive programming and seamless guest experiences.
• Promotions & Programming: Experienced in executing event-based service and cafe-related promotions to drive engagement and revenue.

PREFERRED

Education and Experience:

• Associate's degree in hospitality management or a related field.
• Previous experience working in a casino and/or hotel.