Snr Global Product Support Engineer II

We are looking for a talented Snr. Global Product Support Engineer to join our ALD team here in Phoenix, AZ. ALD Equipment experience is REQUIRED for this role. 

Key Responsibilities: 

• System level expert focused on product support for new product development.    


• Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.


• Provides guidance to engineering during the design phase of new products on key customer requirements and needs.  Including PM service tasks, design for service, design for manufacturability, etc.


• Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.


• Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks


• Owns First in Fab (Alpha or Beta) customer shipments.   Drives customer fab readiness (facilities set up), installation and start up through production qualification.


• Detailed Reporting of field issues for new products in the field


• Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.  


• Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments

Education & Experience:

• Engineering Degree


• Bachelor's Degree + 12 years, Master Degree+8 years or PhD+4 years of related experience with ALD equipment. 


• Depending on the product development cycle travel ranges from 25-50%