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Snr Global Product Support Engineer II

icon building Company : Asm
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Job Description - Snr Global Product Support Engineer II

We are looking for a talented Snr. Global Product Support Engineer to join our ALD team here in Phoenix, AZ. ALD Equipment experience is REQUIRED for this role. 


Key Responsibilities: 



  • System level expert focused on product support for new product development.    

  • Interaction with Hardware, Electrical, Controls, Process, and Software engineering teams to become the system level expert on new products being developed.

  • Provides guidance to engineering during the design phase of new products on key customer requirements and needs.  Including PM service tasks, design for service, design for manufacturability, etc.

  • Owns first build and test of the new product in the development lab, working closely with engineering teams providing real time feedback of issues and recommends solutions.

  • Develops procedures and documents best known methods for service, preventive and corrective maintenance tasks

  • Owns First in Fab (Alpha or Beta) customer shipments.   Drives customer fab readiness (facilities set up), installation and start up through production qualification.

  • Detailed Reporting of field issues for new products in the field

  • Drives and owns customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites.  

  • Develops critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments


Education & Experience:



  • Engineering Degree

  • Bachelor's Degree + 12 years, Master Degree+8 years or PhD+4 years of related experience with ALD equipment. 

  • Depending on the product development cycle travel ranges from 25-50%


 


 

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