Social Care Navigator Community Resource Navigation

Description

At ACAP, we’ve been empowering individuals and families by expanding opportunities and breaking down barriers to success for nearly 60 years. As a Social Care Navigator, you will collaborate with individuals and families to identify health-related social needs (HRSN), link them to available community resources, and address barriers to accessing services, fostering stability and empowerment.

Benefits Include:

Paid Time Off Benefits: Sick and Personal Leave, 12 paid holidays, 403(b) with employer contribution; Insurance Benefits: Health, Dental & Vision Insurance, Employer-paid life/AD&D Insurance, Short-term/Long-term Insurance; Additional Benefits: Tuition Assistance, Employee Assistance Program (EAP), and Opportunity for Advancement!

Qualifications:

A high school diploma or equivalent, along with a minimum of four years of experience in social work, case management, or care coordination, is required. An associate's degree in human services, social work, psychology, or a related field is preferred and can substitute for two years of the required experience. Intermediate PC skills including database entry, word processing, and spreadsheet skills and experience with social services or benefits administration is required. Bi- or Multi-lingual skills are a plus.

Responsibilities:

• Address enrollment and eligibility phone calls, emails, and in-person appointments, answering questions, resolving problems, and facilitating access to care for eligible community members;
• Serve as the primary point of contact for community members, external service providers, ACAP program staff, and other stakeholders regarding enrollment, eligibility, and  referrals to health-related social activities and needs;
• Act as a liaison between community resources and community members, following-up and advocating when needed to ensure timely responses for referrals;
• Monitor internal and external referrals several times a day, engaging community members to provide prompt assistance and follow-up;
• Collect and maintain up-to-date documentation of enrollment, eligibility, and other programmatic data in multiple databases.

ABOUT ALBANY COMMUNITY ACTION PARTNERSHIP

Be a part of an organization that values the growth of both its students and its staff. Albany Community Action Partnership (ACAP)is a community action agency serving individuals and families living in poverty for nearly 60 years. Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services. Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility.