Social Media & Digital Operations

Are you a hard-working, detail-oriented perfectionist who thrives in a fast-paced environment? We are seeking a Social Media and Digital Operations Specialist who loves getting into the weeds of every task, ensuring accuracy and thoroughness at every step.

In this role, you'll set and follow established processes to deliver flawless execution while handling multiple tasks with urgency. You pride yourself on finishing what you start and gathering all the information you need to do the job right. Your confidence comes from your deep knowledge, and you prefer not to delegate, knowing you can trust yourself to get things done quickly and correctly.

If you enjoy working in an environment where variety is the norm, urgency drives results, and handling high-pressure situations comes naturally, we’d love to meet you. Your ability to balance precision with speed, navigate a dynamic workload, and both create and adhere to processes is key to success in this position.

If this sounds like you, we invite you to complete a brief 2-question survey and submit your application below.

https://go.cultureindex.com/p/byFWHJD2ViZ

Key Responsibilities:

Social Media Management:

• Create and maintain social media pages across multiple platforms (e.g., Facebook, Instagram, LinkedIn).
• Update and manage content, ensuring alignment with brand guidelines and business objectives.
• Schedule and push out content according to the editorial calendar.

Website and Online Presence Management:

• Keep website content current, including regular updates to pages, blogs, and news sections.
• Manage online directory listings to ensure accurate and consistent information across platforms.
• Monitor and respond to online reviews and feedback.

Vendor Coordination:

• Liaise with external vendors and service providers, including website developers, CRM solution providers, and digital marketing agencies.
• Coordinate updates, upgrades, and troubleshooting for digital platforms.

CRM and Data Management:

• Ensure the CRM is up to date with relevant information for marketing campaigns.
• Analyze data from digital platforms to inform strategy and improvements.

Operational Support:

• Assist in the implementation of digital marketing campaigns and track their effectiveness.
• Provide administrative support for digital operations as needed.

Required Skills & Qualifications:

• Bachelor’s degree in Marketing, Communications, Digital Media, or related field.
• 2+ years of experience in social media management, digital marketing, or a similar role.
• Proven track record of managing digital platforms and coordinating with vendors.
• Proficient in using social media management tools (e.g., Hootsuite, Buffer) and CMS platforms (e.g., WordPress, Wix).

Skills and Abilities:

• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Analytical mindset with a focus on continuous improvement.
• Knowledge of SEO and online marketing best practices.
• Basic graphic design skills (e.g., Canva, Adobe Spark) are a plus.

• Fully Remote Work Environment
• Company Equipment Provided
• Paid Time Off (Vacation & Holiday)
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k with match)
• Life Insurance (Voluntary, Family & AD&D)
• Short Term & Long-Term Disability (Voluntary)
• Flexible Spending Account