Social Media Community Management

If you believe social media is more than just posting — if it’s about building real relationships, shaping brand perception and creating meaningful, real-time engagement — keep reading.

Hiebing is a strategy-led marketing and advertising agency built on curiosity, collaboration and the belief that the best ideas come from pushing each other further. With teams in Madison and Austin, we partner across disciplines to create work that moves people and drives real business impact.

We’re looking for a Social Media Account Executive with a focus in community management — someone who thrives in a fast-paced environment, brings a sharp eye for detail and knows how to turn day-to-day engagement into meaningful brand moments.

What You'll Do
Lead Community Management

• Monitor and manage social media channels for 2–3 clients (weekday cadence: every 30 minutes, 8:30 AM – 5:00 PM)
• Respond to comments, messages and questions in a timely, brand-aligned voice
• Triage customer issues and escalate when appropriate
• Build positive, human interactions that strengthen brand loyalty
• Identify and execute “surprise and delight” engagement opportunities

• Support team developing social media and other brand creative by sharing insights into consumer behavior
• Elevate user-generated content for consideration in organic social
• Gather, identify and organize insights to aid preparation and delivery of consumer listening reports to inform strategy and decision-making

• Bachelor’s degree or equivalent experience
• 2–3 years of experience in social media or community management 
• Fluent across a variety of social channels as an active and passionate participant
• Demonstrate excellent attention to detail, bringing care and accuracy to all projects
• Maintain professional rapport with clients, building their trust and confidence
• Comfortable working in a fast-paced, always-on environment 
• Collaborate with peers and other departments across agency 
• Understand when to seek help or counsel from appropriate senior staff  
• Commit to following Hiebing’s AI Policy
• A curious, can-do attitude and “we before me” mindset to daily work

Work Environment & Eligibility
Hybrid role based in Madison, WI (in-office Monday–Wednesday; remote Thursday–Friday). Must be authorized to work in the U.S. without current or future sponsorship.