Social Media CRM Rep - Positive Work Culture

Social Media CRM Rep

Location: 4S Ranch, 92127

Onsite: Monday -Friday 7:00am-4:00pm

Pay Rate $20-$22/hr

General Functions:

The Customer Service Social Media Marketing Representative will be the company's primary interface with the shop owners who have purchased CRM software services. These agents will be critical to the long term success of the program by establishing a strong relationship with each shop customer. The agents will both support incoming inquiries pertaining to the services as well as set appointments to handle support as outlined in the CRM Support document, in order for the shop owner to maintain satisfaction with the CRM program and retain the services.

Essential Responsibilities:

Support 350 accounts and make 35+ outbound calls to existing accounts per day

Handle inbound customer support calls pertaining to changing pricing, coupon offers, shops numbers, SEO, addresses and set-up information.

Good understanding of social media marketing

Work with shop owners to determine current level of Social Media service and decide whether to expand those services to reach a larger customer base.

Build and manage business websites (WordPress)

Experience and Educational Requirements:

Experience in a customer service / support environment mandatory.

Excellent communicator both verbally and in writing. Po

Receiving Inbound and making outbound calls

Solid computer skills â€" specifically with Word, Excel and Outlook.

Basic knowledge of SEO (search engine optimization) strategies preferred not require

Experience in Social Media Marketing set up and usage. Facebook, Instagram, etc.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.