Social Media Manager (JM2024)

Job Description

Job Description

Job Title: Social Media Community Manager
Location: Alameda, CA (onsite)
Benefits: Medical, Dental, and Vision coverage
Contract Duration: until 09/27/2024

(Possibility of conversion to

permanent/extension)
Work Hours: 8 AM - 5 PM

Description:
Exempt/Non Exempt: NonExempt

Years Experience:

3+ years experience

Skills : Candidate must be an energetic, self-starter with a positive attitude and passion for helping the Consumer in a Healthcare environment. Has a bias for action and proven track record of executing with excellence in a fast paced environment. Also, critical for success:
Strong interpersonal skills, detail-oriented, and able to manage multiple tasks simultaneously
Able to rapidly assess, analyze, and resolve complicated issues independently
Works well within highly collaborative, multidisciplinary teams with many moving parts
Detail and process-oriented with excellent proofreading skills
Able to think critically about content in the context of brand messaging, goals, and voice
Able to perform moderation duties on weekends (week hours to be adjusted to accommodate weekend work)
Experience in social media moderation and use of Spredfast is preferred but not required
Bilingual in English and Spanish preferred but not required
Experience in healthcare preferred but not required
Must possess the ability to understand and work within strict Regulatory/FDA guidelines and be able to understand and execute the process for adverse events reporting
Education : Bachelor's Degree in a related field with 3+ years of experience. Must be highly proficient in using social media platforms including but not limited to Facebook, Twitter, and Instagram.

Duties : This role is responsible for moderating and monitoring social media content, including answering consumer questions and triaging consumer care issues.
Implementing and supporting the social media moderation strategy for the US consumer marketing team
Approving social media posts and replies for Facebook (and future social media channels) on behalf of FreeStyle US
Managing social media FAQ documents to ensure they are updated as necessary
Working with our off-site moderation agency to manage escalated moderation issues
Monitoring and reporting social media metrics to measure against KPI goals
Pro-actively reaching out to consumers to gain permission to use their content in social media and marketing executions
Coordinating with cross-functional stakeholders to ensure the social media moderation strategy is effective provides superior quality customer service and supports our brand messaging
Contributing to the ongoing content and editorial calendars
Company Description Overview

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical,

Finance/Accounting,

Scientific/Clinical,

Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries.

The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing.

We look forward to our partnership with you!

Company Description

Overview\r\rTechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\rWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r\rWe also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. \r\rThe company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing.

\r\rWe look forward to our partnership with you!
#J-18808-Ljbffr