Social Services Case Manager

About The Organization: African Community Housing & Development (ACHD) is a culturally specific, community-founded organization led by visionary Black women and a community Board of Directors. ACHD works towards prosperity for the African Diaspora immigrant and refugee community through housing and social services, education programs, and economic development. ACHD staff speak a collective 12 languages, and the majority identify as Black or People of Color.  

Program Information: The Social Services Case Manager will provide holistic, culturally rooted case management services to clients around eviction prevention, housing, and human services (including basic needs, bus ticket program, food, public benefits enrollment, etc.). 

Position Duties: 

• Provide direct, holistic case management to clients, including referrals, and bring together different resources to meet their needs 
• Work closely with clients to develop and manage their individual plans to meet their goals and preferred outcomes (i.e. finding employment or stable housing) 
• Provide cultural, linguistic, and advocacy services for clients in different settings as needed, including employer, public services, legal, medical, housing, and more 
• Work with Housing and Social Services teams with building and managing relationships with stakeholders, including landlords, community leaders and elders, social services agencies, community-based organizations, and more 
• Track and manage records and daily activities, while ensuring confidentiality of clients 
• This position is in-person at ACHD’s SeaTac office. Remote work will not be permitted. 
•  Any other duties needed to help drive our vision, fulfill our mission, and abide by our Organizational Values 

• Two or more years working in social services, case management, social work, or related field  
• Access to reliable transportation (clean driving record required); comfortable with travel throughout South King County, including potential home visits with clients 
• Ability to engage with and serve the African Diaspora community in a culturally responsive and respectful manner  
• Ability to take initiative; self-starter  
• Ability to handle multiple tasks and demands, establish priorities, manage deadlines, and work effectively in an energetic environment  
• Knowledge of Microsoft Office suite, specifically Excel, Teams, Outlook, and Word   
• Strong written and oral communication skills 
• Experience working in multicultural and multilingual environments
• Valid driver’s license, reliable transportation, and comfort with regular local driving 
• Acceptable results of a Motor Vehicle Record report at the time of hiring and periodically thereafter, and maintenance of minimum acceptable insurance coverages are required for this position.   
• Successful completion of background check required 

Preferred Qualifications (not required): 

• Bachelor's or master's degree in social work, nonprofit management, business, or related field  
• Experience with Apricot or another case management database  
• Fluency in a language other than English preferred, especially Somali, Amharic, Oromo, Tigrinya, and/or Kiswahili/Swahili 

Benefits Package: African Community Housing & Development offers a comprehensive benefits package including medical, dental, life, and long-term disability insurance, Employee Assistance Program (EAP), 401(k) retirement plan with employer contribution, 11 paid holidays, 10 sick days accrued monthly, and 15 vacation days accrued monthly. 

Note: ACHD emphasizes a highly collaborative approach that is rooted in equity and co-learning. Supervisors are to lead with equity and humility, recognizing that each staff member brings a highly valuable and essential background and perspective. Accordingly, supervisors are also accountable to staff members, working to ensure they (supervisors) are meeting the needs of staff and providing a healthy and safe environment where feedback and learning is two-way. In other words, supervisors should work to build a positive environment where staff and supervisors learn together, and mistakes are considered a healthy part of personal and professional growth.

African Community Housing and Development does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.