Social Services Coordinator

Since 1985, Albuquerque Health Care for the Homeless has dedicated its mission exclusively to providing services to people experiencing homelessness. AHCH provides a distinctive continuum of integrated care through outreach and site-based services to address the health-related causes and consequences of homelessness. Our vision is to live in a world that is just and without homelessness. We believe that homelessness is an issue that can be solved through access to quality health care, adequate and affordable housing, and a living wage.

The Social Services Coordinator is responsible for the development, implementation, and oversight of the administrative and field operations of the Community Support Worker (CSW) and Community Health Worker (CHW) teams.

Duties and Responsibilities:

• Monitor day-to-day activities and productivity of the teams


• Provide training, performance review, coaching, support, and professional development to the teams


• Ensure caseloads are covered by providing Comprehensive Community Support Services (CCSS) as needed to bridge service gaps during staff absences or vacancies


• Coordinator will have direct service expectations to average 10 encounters per month


• Report accurate and thorough statistical and narrative program data to other AHCH leadership, Board, and funders through Program Review Committee


• Represent AHCH in meetings and trainings with community partners


• Maintain adherence to all contractual and performance requirements, including timely and accurate reporting for relevant funders


• Ensure quality assurance and quality improvement in all CSW and CHW activities including client services, billing, and documentation


• Work in an integrated manner with all AHCH departments to ensure access to wrap-around services for AHCH clients


• Conduct program evaluation to determine opportunities to enhance client services and identify where barriers to client services exist within the programs


• Work closely with the Behavioral Health Director and Social Services Director to coordinate clinical supervision of CSWs in compliance with CCSS standards


• Provides supervision to CHWs in compliance with NM Office of Community Health Workers


• Track billing data and effectively communicate impact of program performance on financial sustainability of the organization


• Serve as a resource to other departments regarding social CSW and CHW programming


• Track program budget in conjunction with Social Services Director


• Maintain proficiency in the EHR


• Facilitate appropriate and required training to team


• Oversight on adherence to HIPAA compliance in the department


• Attend Program Review Committee meetings


• Attend Manager/Coordinator meetings


• Comply with all AHCH policies and procedures

Minimum Qualifications:

• 3 years of experience in social services or behavioral health setting working with AHCH target population


• Previous experience working with underserved populations and/or those with SMI/CMI and/or substance abuse disorder


• 1 year supervisory experience 


• Bachelor’s degree in Human Services, Behavioral Health, or relevant field or commensurate experience


• Ability to thrive in a complex nonprofit healthcare setting


• Ability to analyze data and effectively communicate impact of data to AHCH leadership and staff


• Ability to work in an integrated manner with all levels of organizational staff


• High level of organization and adherence to deadlines


• Ability to work with peers to lead change, high performance, and innovation

Preferred Qualifications:

• Master’s degree in Human Services, Behavioral Health, or relevant field or commensurate relevant work experience


• CCSS certification


• Bilingual Spanish/English


• Previous experience working in a FQHC or community healthcare setting


• Previous experience in Medicaid billing and/or CCSS

All benefits start the month after you begin work:

• Low cost medical, vision, and dental insurance with health club membership


• Life insurance and Accidental Death and Dismemberment fully paid for by organization


• Long Term Disability fully paid for by organization


• Paid Time Off - 24 days in first year of employment


• Catastrophic Sick Time accrual


• 7 Paid holidays


• Health Care and Dependent Care Flexible Spending Accounts


• 401k with employer match


• Student loan forgiveness eligible