Social Services Coordinator

 About GenPride 

GenPride strengthens the wellbeing, power, and belonging of LGBTQIA2S+ elders across Seattle and King County. We create welcoming spaces, programs, and connections that honor lived experience, promote equity, and celebrate growing older with pride. From our GenPride Center in Capitol Hill to partnerships throughout the county, we work to prevent isolation, advance justice, and cultivate community for LGBTQIA2S+ older adults. 

The Role 

The Social Services Coordinator is a skilled social services navigator, group facilitator, volunteer manager, and community liaison who thrives while working in dynamic, community-centered environments. This role ensures that LGBTQIA2S+ elders in Seattle/King County are aware of and can access resources that support their wellbeing, stability, and sense of belonging. 

The Social Services Coordinator provides direct 1:1 information and assistance, coordinates support groups, collaborates with community partners, and supports volunteers delivering services. at the GenPride Center and throughout King County. The schedule may include early morning, evening, and weekend hours. This position reports to the Program and Services Manager and collaborates closely with GenPride staff, partners, volunteers, and community members. 

Key Responsibilities 

Individual Support & Navigation (40%) 

• Provide person-centered, strengths-based, and trauma-informed information, assistance, and referrals to LGBTQIA2S+ older adults. 

• Serve as a liaison and advocate alongside individuals working with landlords, benefits programs, healthcare providers, and social service systems. 

• Support short-term problem-solving and benefits enrollment in partnership with trained volunteers. 

• Build trusting relationships with elders with diverse lived experiences, including individuals experiencing housing instability, substance use, and/or significant mental or physical health challenges. 

• Assess caregiver needs within the community and help design responsive supports aligned with program goals and grant requirements. 

Group & Community-Based Support (40%) 

• Coordinate and facilitate support groups and community-based services for LGBTQIA2S+ elders and caregivers. 

• Partner with LGBTQIA2S+ and senior-serving organizations to assess community needs and co-create responsive programs and services. 

• Collaborate with the Program and Services Manager to offer classes, workshops, and group activities that foster connection, resilience, and wellbeing. 

• Support outreach efforts that connect elders to services at the GenPride Center and throughout King County. 

Program Administration & Evaluation (10%) 

• Maintain accurate, timely documentation of services, referrals, partnerships, and outcomes using GenPride’s data systems. 

• Prepare narrative reports and support evaluation and continuous improvement efforts. 

• Engage participants in feedback and follow-up processes to inform program development and quality improvement. 

• Ensure confidentiality and uphold ethical standards in all aspects of service delivery. 

Internal Leadership & Culture (10%) 

• Serve as a member of GenPride’s Coordinating Team, supporting alignment and integration across programs. 

• Apply racial, aging, and LGBTQIA2S+ equity frameworks in daily work, planning, and decision-making. 

• Participate meaningfully in caucus groups, organizational learning, and culture-building efforts. 

• Contribute to an inclusive, mission-focused, and community-centered organizational culture. 

Qualifications 

• Deep commitment to racial, aging, and LGBTQIA2S+ equity and experience working across diverse lived experiences. 

• 2+ years of experience providing direct social service support to older adults, including a robust understanding of elder and LGBTQIA2S+ systems and services.  

• 2+ years of experience coordinating programs and/or managing volunteers. 

• Skilled understanding of older adult development and needs, including caregiving, grief, joy, and power.  

• Strong relationship-building skills and the ability to cultivate trust with elders, coworkers, volunteers, and partners. 

• Excellent organizational skills with the ability to effectively manage program documentation, multiple priorities and shifting needs. 

• Strong, clear communication skills both oral and written. Collaborative, communicative, and adaptable, with comfort giving and receiving feedback. 

• Demonstrated humility, self-reflection, curiosity, and skill in repairing professional relationships. 

• Proficiency with Microsoft Office and ability to adapt to new technologies; familiarity with client databases preferred. 

• Ability to travel to community locations throughout King County. 

• Bilingual in one or more King County threshold languages a plus 

Preferred Skills 

• Experience using Motivational Interviewing or similar engagement approaches. 

Physical Requirements 

Ability to work in a community center environment with frequent interruptions. Must be able to sit, stand, move throughout the center, stoop, bend, and lift up to 25 pounds. Ability to work occasional early morning, evening, or weekend hours is required. COVID vaccination required.
Ability to travel to community locations throughout King County. 

Compensation & Benefits 

Competitive hourly compensation. Generous and flexible paid time off, paid family and medical leave, and support for ongoing professional development.