Social Services Liaison

The Social Services Liaison supports residents and families by assisting with communication, resources, documentation, and resident-centered services in collaboration with facility leadership and the interdisciplinary team.

Essential Duties and Responsibilities:

• Serve as a friendly and supportive point of contact for residents and families regarding non-clinical social service needs and general questions.
• Assist residents and families in identifying available facility resources, community resources, support services, and financial assistance programs.
• Provide residents and families with information regarding available resources and assist with connecting them to appropriate departments, agencies, or community organizations.
• Assist with communication between residents, families, facility staff, and community agencies as directed.
• Participate in resident-centered activities and initiatives designed to support residents' social and emotional well-being.
• Assist with coordinating family meetings, resident events, and other activities that promote communication and resident engagement.
• Assist with gathering and maintaining information and documentation related to social service activities, resident concerns, family contacts, and resource referrals.
• Assist with obtaining information from residents and families and communicate relevant information to the appropriate facility leadership or interdisciplinary team members.
• Follow up on non-clinical resident and family requests and communicate concerns to the appropriate member of the facility team.
• Assist with providing residents and families with information regarding facility processes, available services, and community resources.
• Support resident and family communication during transitions of care by coordinating information and directing questions or concerns to the appropriate member of the care team.
• Maintain resident confidentiality and treat residents with kindness, dignity, and respect in accordance with Resident Rights.
• Work collaboratively with nursing, administration, activities, admissions, and other departments to promote a positive resident experience.
• Assist with maintaining an organized and welcoming Social Services area and resource materials.
• Participate in facility meetings, training, and quality improvement activities as assigned.
• Maintain professional relationships with residents, families, staff, and community organizations.
• Performs other duties as assigned.

• Previous experience in long-term care, healthcare, customer service, community services, human services, or related environment preferred.
• Must be able to interact positively and professionally with residents, families, staff, and community agencies.
• Strong communication, organization, and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work collaboratively with employees at all levels.
• Must demonstrate compassion, patience, professionalism, and respect for residents and families.
• Must be able to maintain consistent attendance and be willing to work irregular hours, as needed.

Physical Requirements:

• Must be able to perform the essential functions of the position with or without reasonable accommodation.
• Ability to walk, reach, bend, stretch, pull, and perform other physical activities as required to perform job duties.
• Adequate fine and gross motor coordination to carry out required tasks.
• Ability to read, write, and speak fluent English to communicate effectively with residents, families, staff, and community agencies.

Work Environment:

• Long-term care facility setting.
• Exposure to residents with varying levels of care needs.
• May include evenings, weekends, holidays, and on-call shifts.

Core Competencies:

• Resident-centered care
• Professionalism and ethical conduct
• Team collaboration
• Problem-solving
• Cultural sensitivity and respect

Employer Statement:

The facility is an equal opportunity employer. Duties and responsibilities may change based on business needs.

I understand that this job description outlines the essential duties, functions, and skills for my position but is not an exhaustive list of all responsibilities. I acknowledge that the organization may assign additional tasks or modify job duties as needed to meet operational needs and maintain quality service.

I also understand that this job description is not an employment contract and that my employment is at-will. By signing below, I confirm that I have received, read, and understand the job description, including the essential functions, skills, physical requirements, and working conditions of my role.