Starting salary based on qualifications and experience.

Job Description

General Statement of Duties

Performs responsible professional and technical work planning, managing, directing, coordinating and supervising the timely and appropriate delivery of Social Work Services.  This position is assigned to Unit whose duties include the provision of after-hours/on-call coverage for Child and Adult Services.  This unit has the statutory responsibility to screen reports and to intervene in situations meeting the legal definition of child abuse, neglect and/or dependency and providing after hours responses to the same for disabled adults if immediate response is required.

Distinguishing Features of the Class

An employee in this class is responsible for providing management and supervision in the delivery of Child Welfare Services (Child Protective Services Investigations, In Home Services and On-Call/After Hours and/or Intake) and may also support other areas after hours such as Adult Services and Permanency Planning. 

This supervisor leads a team whose duties include supporting the agency primarily outside of the regular work day, after hours, nights, weekends and holidays.  Other duties would be performed as assigned by the Director, Deputy Director Program Administrator and/or Program Manager.

Illustrative Examples of Work

• Supervises a team who receive reports, screen, assess, or investigates referrals and provides social work services to protect children from abuse, neglect, or dependency as mandated by Chapter 7B of the North Carolina General Statues and related rules and policy provided by the NCDHHS/DSS.
• Organizes and directs social work activities within state and federal guidelines, standards, and regulations through weekly conferences and case consultation on a daily basis for particularly difficult cases.
• Monitors the work of the team to ensure that reports of abuse, neglect and dependency are received and investigated assigned? in a timely manner in compliance with NC General Statutes.
• Establishes, implements and maintains structure for delivery of mandated services in consultation with SW Program Administrator and/or SW Program Manager.
• Plan, design and monitor the unit work plan to ensure needs are being met and service delivery is effective and efficient.
• Design, implement, assign and monitor work flow to assure equitable work load in accordance with knowledge and expertise of social work staff and to ensure workload is covered at all times and during staff vacancies.
• Interacts with agency units and other agencies in the community to develop awareness of child abuse and neglect in order to develop support systems for clients. 
• Oversees the daily activities and work performance of staff.
• Recommends budget items to the SW Program Administrator; recommends and monitors spending of agency funds; ensures proper coding of services provided; approves and monitors overtime.
• Recommends approval of emergency assistance, day and food vouchers for open cases in CPS.
• Reports allegations of fraud to the program integrity worker.
• Reviews staff performance; reads and monitors case records for compliance with procedural and policy guidelines; ensures that case plans, administrative case reviews and juvenile court reviews are held in accordance with law and policy; ensures that the social work staff plans for children and case decisions are in accordance with solid social work practice and within the mission of the agency.
• Reviews all active court cases with the Assistant County Attorney. 
• Prepares for and participates in multi-disciplinary team review of open abuse cases.
• Performs a quarterly review of cases open beyond 6 months.
• Recommends applicants for hire to the SW Program Administrator, Deputy Director and Agency Director.
• Provides orientation, initial and on-going training to staff through individual and group staffing’s.
• Conducts performance appraisals and submits to the SW Program Administrator for review.
• Provides counsel to staff regarding unacceptable levels of job performance.
• Provides support to staff.
• Recommends disciplinary action when needed to the SW Program Administrator and /or SW Program Manager and in consultation develops corrective action plans.
• Recommends promotions, merit increases and salary adjustments to the SW Program Administrator.
• Develops job descriptions and instructs in areas of personnel policy.
• Adheres to federal, state, county and department’s policies, rules and regulations. 
• Work is generally performed outside of traditional business hours.  Although some work is performed during the regular agency hours of 8-5, this position will have a nontraditional work schedule. Monday through Sunday with possible overtime, as the workload dictates, attendance at mandatory meetings, court attendance and/or after work schedule and on-call, as needed.  This position provides supervision for a team of SW I/A/T whose primary function is the provision of Child Protective Services on-call, the work schedule will include the hours the agency is closed, including weekends and holidays. Other Child Welfare leadership provides coverage for after hours when the On-Call supervisor is not scheduled to work, on a rotating basis.  This position would have further altered hours, when/if the county operates emergency shelters as this is a mandatory duty of DSS and all staff must participate, as assigned.
• Performs other duties as assigned.

Recruitment and Selection Guidelines

Knowledge, Skills and Abilities

• Thorough knowledge of methods and principles of social work administration and supervision.
• Ability to assess and evaluate human problems and needs.
• Considerable knowledge of laws, regulations and policies governing child welfare services.
• Considerable knowledge of community resources and agencies.
• Considerable knowledge of social work principles and methods and their application to specific casework and community problems.
• Ability to supervise and train social work staff in developing and using their skills.

Physical Requirements

• Must be able to physically perform the basic life operational support functions of balancing, standing, walking, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions. 
• Worker performs light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. 
• Worker is required to have close visual acuity to prepare and analyze data and figures, work on a computer terminal and perform extensive reading.
• The worker is subject to both environmental conditions:  Activities occur inside and outside.
• Worker is subject to extreme cold:  Temperatures below 32 degrees for periods of more than one hour.
• Worker is subject to hazards, includes a variety of physical conditions.
• The worker is in contact with potentially infectious bodily fluids during the performance of his/her duties.
• Consequence of error could result in death or serious bodily injury.

Education and Experience

• Master’s degree in social work from an appropriately accredited institution and two years of directly related experience; or a bachelor’s degree in social work from an appropriately accredited institution and three years of directly related experience; or a master’s degree in a human services field from an appropriately accredited institution and three years of directly related experience; or a bachelor’s degree in a human services field from an appropriately accredited institution and four years of directly related experience; or a bachelor’s degree from an appropriately accredited institution and five years of directly related experience; or an equivalent combination of education and experience.  A combination of education and considerable experience as a Social Worker in Child Protective Services preferred.

Licenses and Certifications

• Valid North Carolina Driver License.