Social Worker - Discharge Planning - Hickman Hospital - Care Navigation

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Job Summary:

ACCOUNTABILITIES 

*All duties listed below are essential unless noted otherwise*

Task Executor Essential Functions:

• Interviews patients and family members to obtain information about home environment, family, relationships, health history and patient’s personality and explains patient’s background, psycho-social functioning and needs to medical staff and others in participation with planning of a comprehensive care program for patients.
• Evaluates data gathered in terms of the medical plan of treatment, available social service programs, and plans a pertinent program that will provide each patient with maximum benefit, considering age of patient.
• Assist patients and families to understand, accept, and follow medical recommendations in terminology they will understand.
• Regularly works with difficult and complex cases in coordination with the medical team for the purpose case management, discharge planning, and emotional and financial adjustment to illness services.
• Demonstrates competence, awareness, and sensitivity to the physical, emotional, and psycho-social needs of neonates through geriatric aged patients.
• Communicates family issues to other staff members involved in the patients’ care.
• Participates in planning conferences, as needed. Coordinates discharge rounds, weekly.
• Collaborates with other hospital programs and community agencies with which patients of various ages and families are involved.
• Prepares and maintains required documentation on each case.
• Maintains established departmental policies, procedures, objectives, and safety standards.
• May guide activities of part-time, student, or other social workers in their management of specific cases.
• Provide for patient safety in environment and in communication with patients and families.
• Performs any other job-related duties as assigned.

Process Improver Essential Functions:

• Participates in the departmental and institutional goals and objectives relative to quality improvement.
• Serves on quality improvement teams as requested.

Customer Service Ambassador Essential Functions:

• Works collaboratively with all levels and business units of LHA.
• Serves as a role model for consistent demonstration of and advocacy for LHA’s Guiding Principles.
• Demonstrates knowledge and respects patient, service provider, and organizational confidentiality procedures and protocols.
• Maintains and protects patient’s rights.
• Represents the system and its entities in fostering positive relationships with other health agencies, organizations, and community groups.

Personal Developer Essential Functions:

• Maintains and improves professional and personal learning and development though literature, seminars, workshops, and affiliations.
• Seeks and accepts education to learn new skill competencies, and maintain current competencies through educational programs, in-services, and meetings. 

REQUIRED QUALIFICATIONS

Education: Bachelor’s Degree in Social Work, RN, or related discipline.

Skills: Must have sufficient maturity and balance so as not to be upset by often difficult conditions (i.e., emotionally upsetting patients, issues related to death and dying, and issues of counter transference) with which he/she must work. Interpersonal skills for dealing with patients or families, patient health care professionals, and agencies involved with providing services. Physical ability to endure a fast, unpredictable pace, interacting with one person, a group or an agency throughout the hospital, nursing home, physician office campus or in the community. Ability to use critical thinking and problem-solving methods. Ability to understand people and why they behave as they do. Ability to understand the interaction between systems, variability learning, and human behavior. Ability to use computer and compile statistics. Ability to communicate with medical staff, families, and patients both in person and via phone. Handles crisis or emergency situations.

Years of Experience: Minimum 2 years' experience in social services, discharge planning, or relevant field. (At least 1 year for relief position.)

License: N/A

Certification: N/A

PREFERRED QUALIFICATIONS

Education: Master’s Degree

Skills: N/A

Years of Experience: Experience in hospital acute care setting.

License: N/A

Certification: N/A

WORKING CONDITIONS

Personal Protective Equipment: Use personal protective equipment such as mask, gloves, or gown.

Physical Demands: Frequent standing and walking. Must be able to read and speak the English language. Must be able to see, hear, and move intermittently, or use prosthetics that will enable you to function adequately to assure that the requirements of this position can be fully met. Possible exposure to infectious contagious diseases. Possible exposure to bloodborne pathogens from blood and/or body fluids.

The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law.

Equal Opportunity Employer/Drug-Free Workplace

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. 

Benefits:

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [email protected]

Equal Opportunity Employer/Drug-Free Workplace