Social Worker/Case Manager (Bilingual in Mandarin) - Innovative Senior Center

Position Summary: Assesses clients' needs and eligibility for in-home services, entitlements and benefits, supervises casework, support, volunteer and Chore staff, and creates and maintains community outreach efforts.

 Principal Responsibilities:

• Conduct intakes, provide accurate information and referrals.


• Screen and assist clients with applications and re-certifications for entitlements and benefits


• Assess clients in their home, hospital or other institutional setting as appropriate


• Advocate on behalf of clients and arrange for provision of services; develop implement and follow up on care plans


• Provide supportive counseling to clients as needed


• Maintain ongoing communication with client, family members and other collaterals as appropriate


• Maintain complete and accurate case notes utilizing the program’s data system; prepare required documentation in case file within organizational time frames


• Maintain and report on statistics according to Selfhelp standards, utilizing the program’s data system and other forms of record keeping as needed.


• Actively participate in supervision and staff meetings and share any emergent issues with supervisor in a timely manner


• Facilitate and assist at social, recreational and other group activities and events


• Supervise social work students (if applicable)


• Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.


• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.


• Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards

 Salary Ranges: $54,000 - $66,400 per year commensurate with experience and educational credentials. 

Job Competencies & Minimum Qualifications:

• Bachelors required; MSW preferred


• Bilingual in Mandarin required


• Working knowledge of Microsoft Office Suite and other technology


• Excellent communication and listening skills


• Excellent customer service skills with a focus on treating clients with respect and dignity


• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand

• Business office environment with phone and computer use, travel via public transportation.