Software Asset Management Specialist

Position Overview

We are seeking a skilled and detail-oriented Software Asset Management (SAM) Specialist to support the management and governance of enterprise software assets. This role plays a critical part in ensuring software license compliance, cost efficiency, and audit readiness across the organization. The ideal candidate brings hands-on experience with ServiceNow SAM Pro, a strong analytical mindset, and the ability to work collaboratively across IT, Finance, Procurement, and Risk Management teams.

Work Location: On-Site — Woodlawn, MD (5 days/week)

Clearance Requirement: Must be able to obtain and maintain a Public Trust clearance

Education & Experience: Master’s + 5 years | Bachelor’s + 7 years | 13 years in lieu of degree

Key Responsibilities

• Provide assistance in managing the full end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization tracking, and retirement of enterprise software assets.

• Utilize ServiceNow SAM Pro to track software installations, monitor license compliance, manage entitlements, and optimize software usage across the enterprise.

• Track software entitlements, monitor license usage, and conduct internal audits to ensure ongoing compliance and cost efficiency.

• Perform in-depth data analysis within ServiceNow to provide clear visibility into software usage trends and compliance status.

• Compile and analyze financial, contractual, and inventory data to support enterprise IT asset lifecycle management and decision-making.

• Recommend and help enforce SAM policies and standard operating procedures to ensure software compliance and mitigate audit risk.

• Respond to internal and external audit requests; investigate licensing discrepancies and drive resolution of compliance issues.

• Support onboarding of new enterprise software titles into ServiceNow SAM Pro, including requirements gathering, stakeholder interviews, and technical/business documentation.

• Collect, analyze, and maintain data on software usage, versioning, contract end dates, and license terms to ensure accurate and up-to-date asset tracking.

• Identify redundant or overlapping software titles through data consolidation efforts; provide summaries and actionable recommendations to the integration team.

• Assist in developing strategies for software consolidation, licensing compliance improvement, and enterprise cost reduction initiatives.

• Analyze business processes, data flows, and operational reporting to surface improvement opportunities within the SAM program.

• Support system testing, defect resolution, and platform enhancements within the ServiceNow SAM environment.

• Develop and maintain documentation, reports, and process improvement artifacts to support program maturity and knowledge transfer.

Preferred / Desired Qualifications

• ITIL Foundation or higher certification.

• Governance, audit, or risk management certifications (e.g., CGEIT, CRISC, ISO 19770).

• Experience with SAM automation workflows and ServiceNow platform integrations.

• Background in software consolidation analysis and license optimization strategy.

Core Competencies

• SAM Lifecycle Management — end-to-end asset tracking from procurement through retirement.

• ServiceNow SAM/HAM Pro — proficient platform use for compliance tracking and operational reporting.

• License Compliance & Audit Support — proactive entitlement reconciliation and discrepancy resolution.

• Data Analysis & Reporting — ability to translate raw asset data into actionable insights and executive-level summaries.

• Process Documentation — developing clear, maintainable SOPs, reports, and governance artifacts.

• Stakeholder Collaboration — effective cross-functional communication with IT, Finance, Security, and Procurement teams.

Required Qualifications

• 5+ years of experience with enterprise-wide Software Asset Management.

• 3+ years of hands-on experience with ServiceNow SAM Pro and Hardware Asset Management (HAM Pro) implementations.

• Solid knowledge of enterprise software licensing models, contract management, and asset lifecycle processes.

• Familiarity with asset data normalization, catalog management, workspaces, and compliance dashboards in ServiceNow.

• Strong analytical skills with high attention to detail in data management and reporting.

• Experience building and maturing enterprise IT Asset governance programs.

• Excellent written and verbal communication skills; strong problem-solving ability with the capacity to engage stakeholders at all levels.

• Proficiency in Microsoft Excel and enterprise reporting tools.

• Self-starter with a proactive, detail-oriented work ethic; ability to manage multiple priorities independently.

• Ability to obtain and maintain a Public Trust clearance.

• Willingness to work on-site in Woodlawn, MD five days per week.