Software Business Analyst

Our technology puts us at the leading edge of providing Financial Experience Management solutions to many of the Fortune 100 companies. Leadfusion’s Software-as-a-Service platform help financial institutions produce an authentic online experience that creates personal value for consumers and enhances the corporate brand.

We offer innovative Business-to-Business and Business-to-Consumer software products and are creating new solutions to provide a superior consumer experience the financial services industry. We are looking for talented people who are passionate about the customer experience to help us build reliable, intuitive products and explore new ways to guide consumers through a best in class online financial experience. We want individuals excited to try something new, learn from client feedback, and collaborate with the team to take different approaches to enrich the ordinary online experience.

We are looking for a Software Business Analyst that will work with internal and external clients to ensure maximum return on investment is achieved with Leadfusion’s SaaS solutions. This role will partner with Product Management, Sales, Engineering, Client Services and Professional Services to add value to existing client relationships and continuously improve product offerings. The successful candidate will have excellent critical thinking skills in addition to solid experience with B2B/B2C software solutions, preferably in the Financial Services sector.

Key job duties include:

• Conduct Business Reviews with existing clients to ensure continual value.
• Analyze, transform and ultimately resolve business problems with the help of technology
• Manage Leadfusion’s business intelligence (BI) reporting program
• Perform exit interviews with departing customers to glean insight for organizational improvement
• Conduct usability testing and recommend corrective and preventive actions
• Assist the Senior Product Manager with special projects as assigned

• Bachelor’s Degree or equivalent experience
• Occasional domestic travel is required
• At least 3 years’ experience as a business analyst supporting B2B/B2C software solutions
• Ability to work in an entrepreneurial environment – self-starter, wearing a few hats, high tolerance for ambiguity, less structured
• Domain experience in Financial Services – especially with banks, credit unions, and insurance companies – a plus
• Possesses digital and social media skill set as applied to business
• Experience with web analytics technologies
• Interact with clients/co-workers in a professional and ethical manner
• Maintain a high level of knowledge regarding Leadfusion products & services as well as current and emerging market trends

With our experience building web-based applications for financial customers we offer the stability of a larger organization and the agility of a start-up. Relocation assistance and sponsorship are not available at this time. If you can see yourself on the Leadfusion team submit your resume for consideration.