Software Engineer

TITLE: Software Engineer

Reporting To: Software Engineer Lead

LOCATION: Brooklyn, New York (Onsite M-F)

Who The Flip Is Flip?

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.

What You’ll Do

At Flip, you'll create user experiences, design and implement new features, and oversee entire pipelines of the Flip assistant. You'll also get deep into the data, interact with our customers, and help shape the direction of the product. We have a few excellent senior engineers already on the team, one of which will become your direct mentor!

You will get to work on intricate Python-based systems that interface with a wide range of external APIs, develop optimized LLM interfaces, handle complex dialogue management and flows, shape conversational workflows, and ensure low-latency, high-availability voice experiences.

Who You Are, As An Engineer

• You’re able to dive into the deep end of a complex Python codebase, and quickly understand what’s going on from the syntax.


• You write clean, pythonic, well-tested, and maintainable code, building off existing functionality appropriately, and adopting established code style.


• You can perform thorough yet swift PR code reviews – for code written by the R&D team and your own.


• You are fast yet meticulous, proactive yet careful, autonomous yet unafraid to ask for help.


• You own your work and take responsibility, fostering trust with all your colleagues. 


• You are able to multitask, actually and literally.


• You constantly monitor performance and can troubleshoot production issues across services and integrations in a timely manner.


• You strive to always push the product forwards, and generally not concerned about theoretical engineering perfection when it doesn’t matter.


• You really, really care about the customer.

Who You Are, As A Person

• You hold a BS in Computer Science, Mathematics or Engineering, or related scientific or technical discipline.


• You are an exceptional programmer, and have a strong proficiency in Python (minimum of 3-5 years): you can write pythonic code and have experience working with asyncio, decorators, advanced class usage (dataclasses, inheritance), an array of modules, and frameworks like FastAPI or Pipecat.


• Familiarity with REST APIs, authentication methods (OAuth2, JWT, Bearer Tokens, etc), and third-party integrations.


• You have a good working knowledge of data analytics and metrics pipelines, and have worked with data analytics systems such as Omni, Tableau, Looker, Grafana, etc.


• You put in the time and dedication to write, iterate, deploy, and monitor work you're proud of.


• You can effectively communicate with non-technical teammates and clients when needed.


• You are eager and willing to support your teammates –  just like they will be with you!

Bonuses

• You are an experienced LLM Prompt Engineer and have fine-tuned or deployed LLMs yourself.


• You have experience with Pipecat, or TTS and STT pipelines in general.


• You have experience working with AWS cloud services, Google Cloud, Kubernetes, and/or Ansible, and know your way around a terminal.


• You have an entrepreneurial drive, and know what it’s really like to work at a successful startup.


• You can work onsite in our NYC/LA office – Partnering closely with the rest of the R&D Team, and Product and Customer Success Managers.

More About Us

• We're international, spanning the US, UK, and Canada


• We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data


• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year


• In office 5 days/week

#FlippinLegend

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.