software engineer

software engineer.

draper , utah (remote)

posted 10 days ago

job details

summary

$55 - $62.75 per hour

contract

bachelor degree

category computer and mathematical occupations

reference1051730

job details

job summary:

A wide degree of creativity and latitude is expected

Cisco CV, and ICM

Cisco/Genesys CCaaS and Google CCAI preferred

Expert in SQL required.

Job Tasks:

Configure, review and oversee documentation of call flows and interdepartmental documents and communications

Gather project requirements and configure to continually improve our member experience

Act as a voice application subject matter expert for the internal team and business partners

Join support calls with partner and providing sufficient details as needed to resolve issues

Assist in developing application roadmap and strategy

Application report gathering and analysis

Train and mentor team members on application and technical skills.

Qualifications:

5-10 years of experience

Cisco CVP, CUIC and ICM experience required

IVR Configuration Training, Required Application Certification

Call center experience preferred. Required vendor trainings

Technical troubleshooting experience

IVR and call flow experience preferred

College degree in a related area of study preferred

Business analysis experience preferred

Proficient in Microsoft Office Applications (Excel and Visio)

Expert SQL experience REQUIRED

strong analytic and problem solving skills

location: DRAPER, Utah

job type: Contract

salary: $55.00 - 62.75 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Designs, modifies, develops, writes and implements software programming applications

Supports and/or installs software applications/operating systems

Participates in the testing process through test review and analysis, test witnessing and certification of software

Familiar with a variety of the field's concepts, practices, and procedures

Relies on experience and judgment to plan and accomplish goals

Performs a variety of complicated tasks

qualifications:

Experience level: Experienced

Minimum 5 years of experience

Education: Bachelors (required)

skills:

SQL

CiscoEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.