Software Engineer CXone Cloud Contact Center (Mid to Sr. level)

Software Engineer – CXone – Cloud Contact Center (Mid to Sr. level)

Location: Hybrid - onsite 2 days a week in Plano, TX

Travel: up to 10%

Position Type: Fulltime

Eventus was named the 2024 winner of the Top Certified Implementation Partner by NICE!

We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process.

Qualifications For Success:

• Ability to work onsite at the Client 2 days a week in Plano, TX (commutable distance)


• 5-8 or more years of IVR and ACD development experience


• 4 or more years of CXone Studio scripting


• REST API integration experience 
  
  
  
  • Both from outside of CXone into CXone, and from CXone to third party applications.
  
  
  
  


• Basic SQL knowledge is preferred.


• Experience providing end user support and triaging reported issues. 


• Additional experience with IEX integrated Work Force Management is preferred.


• Bachelors degree in computer science, IT, or engineering preferred


• Certifications such as Core and Core+ Certified | NICE Certified Implementation Engineer (NCIE) and the ACD Administrator certification preferred

Why you’ll love it here:

Culture: At Navixus/Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.

The pay range for this role is $100,000- $150,000 per annum including any bonuses or variable pay.

Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].”