Software Support Engineer

Software Support Engineer

Colorado Springs, CO |  Full-Time Remote |  $58,000–$60,000

About PriceAdvantage

PriceAdvantage, a division of Skyline Products, is the leading provider of fuel price management software for the convenience store industry. Our solutions help fuel retailers gather competitive market data, optimize pricing strategies, and automate price changes from headquarters to the street—with confirmation feedback that closes the loop.

We combine the fast pace and impact of a startup with the stability of a financially strong, 50-year-old company. Learn more at www.priceadvantage.com.

Why This Role Matters

PriceAdvantage is experiencing rapid growth driven by strong demand for our proven commercial software. To support our expanding customer base, we’re adding a Software Support Engineer who enjoys solving problems, working directly with customers, and making an immediate impact.

This is a full-time, permanent role—not contract—and we are not in the defense industry.

What You’ll Do

• Provide technical support for Windows-based software applications

• Troubleshoot and resolve customer issues via phone and email

• Manage and prioritize multiple support requests in a fast-paced environment

• Collaborate with a small, agile team to deliver timely solutions

• Help ensure a positive customer experience through clear communication and follow-up

What We’re Looking For

• 1–2 years of experience in software product support, technical support, or a related role

• Strong troubleshooting skills in Windows operating systems

• Familiarity with Windows server environments

• Excellent written and verbal communication skills

• Ability to multitask and adapt in a growing organization

• Ability to pass a background check and drug screen (including marijuana)

Compensation

$58,000–$60,000 annually

Benefits & Perks

• Medical, Dental, and Vision insurance

• 401(k) with company match

• Life Insurance (Basic, Voluntary, and AD&D)

• Paid Time Off (vacation, sick, personal, and company holidays)

• Short-Term and Long-Term Disability

• Training and professional development opportunities

Why Join PriceAdvantage?

• Make an immediate impact on a growing software product

• Work in a startup-like environment with real stability

• Be recognized for your contributions

• Grow your skills alongside a supportive, experienced team

Skyline Products is an Equal Opportunity Employer; all decisions are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.