Software Support Specialist

Description

In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.

Responsibilities

• Provide high-quality phone and email support of Tyler’s New World Public Safety software applications
• Perform extensive troubleshooting of key software and hardware components to closure
• Take ownership of technical incidents and coordinate resolution with product development team when necessary
• Replication of complex customer issues
• Train customers in system operation and software functionality

Qualifications

• Bachelor’s Degree in MIS, CIS or other related Technical field preferred
• General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
• Readiness to learn new technologies at lightning speed
• Commitment to providing an exceptional experience to our customers
• Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM as well as an on-call rotation 
• SQL Experience highly preferred