Software Support Specialist

For over 90 years, Topcon's vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients' health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society's most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don't wait for the future. We invent it. Join us.

Learn more about working with us at topconcareers.com

We are seeking a highly skilled and customer-focused Software Support Specialist to join our dynamic team! The successful candidate will play a crucial role in providing technical assistance to our customers, resolving issues, and ensuring a smooth experience with our products and services. If you are passionate about technology, have excellent problem-solving skills, and enjoy helping customers, we want to hear from you.

This role is 100% onsite and based out of our headquarters in Oakland, NJ.

Job Responsibilities

Provide technical support to clients via various communication channels such as phone, email, and chat.
Diagnose and troubleshoot HL7 and DICOM integration and interoperability issues.
Analyze Logs
Document and track client issues and resolutions using a ticketing system.
Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
Conduct training sessions for clients and internal staff on HL7 and DICOM standards and best practices.
Stay updated on industry trends and advancements in HL7 and DICOM standards and technologies.
You will be expected to provide on-call support on a rotational basis to address urgent client issues outside of regular business hours.

Job Requirements:

Proven experience working as a Software Support Specialist
Strong interpersonal skills with a customer-focused approach
Experience with troubleshooting tools and techniques
Excellent problem-solving skills and attention to detail.
Javascript Knowledge
XML Syntax
Dicom Protocol
SQL Database
Microsoft Azure
Linux OS
Familiarity with healthcare IT systems such as Electronic Health Record (EHR) systems, Picture Archiving and Communication Systems (PACS)
Strong understanding of networking principles and protocols (TCP/IP, HTTP, HTTPS).
Windows Networking , IIS
Effective communication skills with the ability to convey technical concepts to non-technical audiences.
Ability to work independently and collaboratively in a fast-paced environment.

Base Pay:

Expected Base Pay Range: $70,000 to $83,000 Annualized.

The base pay range included is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.

Benefits* :

Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant's sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process.

*Topcon time off policies can vary between roles which are exempt or non-exempt. For hourly ("non-exempt") employees, we offer personal paid time off which accrues in accordance with local standards. For salaried ("exempt") employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.

EEO Statement:

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.