Software Technical Support Consultant - Professional Services - Retail

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Software Technical Support Consultant - Professional Services - Retail

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locations

VICTORIA VIRTUAL, AUS

time type

Full time

posted on

Posted Yesterday

job requisition id

R0140457

About NCR

VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
NCR Voyix
At NCR Voyix, we know digital has completely changed how brands compete. To differentiate and win more business, having a digital-first mindset is key—even for physical locations—it’s the way to meet consumers at every moment and transform transactions into meaningful interactions.
We co-create experiences with the world’s leading retailers, restaurants, and financial institutions. Leveraging our expertise, capabilities, and platform, we partner with clients to navigate, simplify and run their tech systems, enabling their businesses to succeed.
We are transforming everyday transactions into lasting relationships – all through our industry-leading software and services. By simplifying your tech and optimizing your efficiencies, it keeps you free to focus on customer service that leaves an impression on people long after they leave.
Every day, our technology is empowering thousands of businesses—from breakouts to big chains—by making shopping, dining, and digital banking more seamless and intuitive. Together, we’re reimagining what’s possible for customer experiences.
Headquartered in Atlanta, GA, NCR Voyix has over 15,000 employees globally and does business in 35 countries.
About the role
In this exciting position, you will be responsible for working closely with our customer, helping to implement and support our retail applications specifically. Delivering an iNCRedible customer experience and helping drive our continued success.
As a valued team member, you will assist our customers with the implementation of, integration with, and functional capability of hardware & software products (i.e., Point of Sale, Self Checkout), acting as a subject matter expert on the technical capabilities of our solutions. Your knowledge of databases and web technologies will allow you to manage and implement our functional requirements that ultimately make our customers’ lives easier by leveraging our product capabilities. To our customers, you will be the expert of our software, base of knowledge and teach them best practices (that we will train you on).
The role requires you to provide technical guidance, integration & functional support, best practices to customers, and understand how NCR’s technology enables the customer’s stated vision. You will have access to and work with global leaders as part of your journey and on many challenging yet rewarding initiatives.
What you will be doing:
Work in our professional services team to manage NCR's Retail solution applications. Support new functionality and software delivered.
Manage the technical implementation processes and ensure that all information and software updates are executed accurately for ongoing projects and BAU activity.
Work in tandem with Project Managers to serve as the subject matter expert on implementation requirements and relevant technical information.
Investigate, analyze, and troubleshoot application workflows to provide feedback and / or solutions to QA, engineering, and customer teams.
Verify product resolutions and provided solutions when required.
Learn and expand your technical aptitude in highly complex environments with intricate system integrations.
Maintain lab environments, both on-premises and in the cloud for testing and deployment activities.
Use existing and create new tools and scripts to accomplish technical.
What you will bring to the table:
An excellent communicator with experience in a client-facing or previous consulting role —someone who can clearly communicate ideas, whether to other technical peers or simplify explanations to the correct organizational level required.
Demonstrated ability to evaluate and translate a customer’s technical requirements, objectives, and strategies into technical solutions and plans.
Self-motivated, a proactive problem solver, team-oriented, and creative.
Entrepreneurial attitude and strong willingness to learn. You must thrive in a dynamic cross-functional team environment.
Can do attitude with a good eye for detail.
Comfortable working collaboratively with local and offshore teams (Flexibility to work with in different time zones as required).
Willing to work 1-2 days a week from Customer site/NCR Voyix office.
We are looking for:
10+ years of experience in an IT-related field
Experience interacting across technical and business resources from the developer through to management.
Experience in solving technical problems, and follow-through actions including documenting and sharing solutions found.
Experience working with Change Management Processes (ITIL) and Incident or Defect Management Systems (Jira, TFS, ServiceNow.)
Knowledge of configuration files like XML, JSON
Working knowledge of Microsoft SQL for writing complex queries, tracing, etc.
Proficiency in scripting (PowerShell preferable) and/or coding
Experience with API integrations and Web Services.
Experience in analyzing log files and troubleshooting / resolving technical issues.
Understanding of the Windows OS
Proficiency in Microsoft office packages
Desired but not mandatory to succeed
Programming experience mainly in .Net Framework/Core.
Experience working in an agile / waterfall project environment.
Experience working in retail, loyalty and/or professional services.
Retail POS products knowledge is beneficial.
Experience with IIS / ASP.Net applications
Experience with Docker/K8s
Experience with GitHub or similar source control applications
Experience working with cloud deployment (Mainly Azure) / DevOps processes.
Experience using Splunk for Log Analysis and Monitoring
Knowledge of Linux OS
Experience using SIEM / Monitoring systems and agents (Splunk, Telegraf, AppD, Etc.)
·Knowledge and background in any of the following: Technical Application Specialist, Level 3 Application Support, or Technical type role
Australian citizens and PR holders are only considered.
If this sounds like you, we would like to hear from you!
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a

@ncrvoyix.com email

domain.”

About Us

Help us run the world's top brands.
At NCR Voyix , we specialize in turning routine transactions into meaningful connections. With a rich history

of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture

and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

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