Software Test Analyst 5 - Salesforce/CRM Tester (Local to MI Only)

• StarTekk’s adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals. The Employee will help our organization to identify and bridge the gap that exists in the business by analyzing the data, scale and support digital transformation initiatives.

We are seeking an experienced Salesforce/CRM Tester to support testing activities for the Michigan Enterprise Contact Center team. The ideal candidate will have strong Salesforce QA/testing experience, particularly with Salesforce Service Cloud, Experience Cloud, Azure DevOps Test Suites, API testing, and test automation.

Responsibilities : 

• Work in an Agile environment and understand Agile methodologies.
• Participate in vendor requirement sessions and understand customer requirements.
• Create and maintain Test Plans, Test Suites, and test cases using Azure DevOps.
• Develop test scripts based on requirements for new projects and enhancements.
• Interpret requirements and user stories and translate them into effective test cases.
• Collaborate with customers, vendors, developers, and project teams throughout the testing lifecycle.
• Develop positive and negative test cases based on Salesforce application requirements.
• Understand Salesforce technical environments, including Production and Sandbox environments.
• Perform regression testing for new solutions and enhancements.
• Test Salesforce Service Cloud and Experience Cloud functionality.
• Perform API testing using REST API, SOAP API, and Bulk API.
• Utilize tools such as Postman, SoapUI, or similar API testing tools.
• Identify automation frameworks and recommend improvements.
• Develop and maintain automated test scripts.
• Collaborate with test engineers to implement automation within Continuous Integration environments.
• Diagnose and resolve issues with existing automation scripts.
• Document test results and defects and manage defects through resolution in Azure DevOps.
• Ensure traceability between requirements, test scripts, test results, and defects.
• Collaborate with development teams to ensure performance and scalability requirements are met.
• Follow applicable security guidelines and standards throughout the application lifecycle.
• Develop training and knowledge-transfer plans for transition to Maintenance & Operations.
• Provide strong written and verbal communication and facilitate problem-solving activities.
• Support full Salesforce lifecycle implementation and QA activities.

• 6+ years of Salesforce QA/Testing experience
• 4+ years of Salesforce Service Cloud experience
• 4+ years of Azure DevOps Test Suite experience
• Strong Salesforce testing experience with Service Cloud and Experience Cloud.
• Strong understanding of Salesforce capabilities and limitations.
• Experience with Salesforce Production and Sandbox environments.
• Experience creating, maintaining, and executing test scripts.
• Strong knowledge of QA/testing best practices.
• Experience documenting, tracking, and managing defects in Azure DevOps.
• Strong understanding of Salesforce objects and functionality, including:
  • Flows
  • Lightning
  • Apex
  • AppExchange packages

Preferred Qualifications

• 4+ years of NICE CXone or other CCaaS testing experience
• 1+ year of SQL experience
• 1+ year of Selenium, test automation, or other automation tools
• Experience working with State of Michigan or other government/public-sector processes and guidelines.
• Experience with REST, SOAP, and Bulk API testing.
• Experience with Postman, SoapUI, or similar tools.
• Knowledge of Continuous Integration environments.
• Strong communication, facilitation, analytical, and problem-solving skills.

Work Arrangement: Hybrid – Onsite Tuesday & Wednesday from Day 1

Local Candidates Only: Must reside within 90 miles of Lansing at the time of submission