Software Trainer, Fleet Success Coach

Do you get excited watching a customer finally “get it” after a training session? Do you love helping people work smarter through technology instead of harder through frustration? Do you have a knack for breaking down complicated software into practical, easy-to-understand workflows? Do you naturally think about better ways to teach, coach, and improve processes? Do you love working with people and serving your team’s needs? If so, keep reading… 

The team at RTA is looking for a Software Trainer to help fleet professionals become confident, capable super users of our fleet management software. This role blends facilitation, coaching, technology, and customer success into one highly impactful position. You’ll help build and deliver engaging training programs for customers both virtually and onsite, create meaningful learning content, and serve as a trusted advisor to fleets across North America. 

This position plays a critical role in not only the success of our company, but ultimately in the success of our clients — the people maintaining school buses, ambulances, police vehicles, transit fleets, and public works equipment that communities depend on every day. 

What We’re Looking For 

In general, someone who: 

• Feels at home being a member of a healthy team. This means they aren’t afraid to mix it up or be held accountable by the team and they are willing to hold others accountable as well. People with trust issues and insecurity need not apply. No, seriously.  
• Passionately cares about our clients and helping them be more successful. Our clients are fleet managers, parts clerks, automotive technicians, and they maintain everything from squad cars to school buses so that everyone comes home safely at the end of the day.  
• Thinks of themselves less, while not thinking less of themselves. They are other-centric and compassionate.  
• Is willing to lift boxes, clean floors, and hold doors if that’s what it takes to get something done.  
• Loves to read, learn, grow, and stretch themselves. Bonus points for each book you’ve read by Patrick Lencioni.  
• Is constantly looking for more: more to learn, more to do, and more opportunity.  
• Has fleet management or automotive industry experience and understands the real-world challenges fleet teams face.  

Specifically for this job, someone who: 

• Has spent time in or around the fleet industry and genuinely “speaks fleet”  
• Can confidently teach software to audiences with varying levels of technical ability  
• Builds trust quickly and creates engaging learning environments  
• Enjoys presenting, facilitating workshops, and helping others succeed  
• Has experience with software training, instructional design, onboarding, or customer education  
• Can design and improve training materials, documentation, videos, and knowledge base content  
• Is comfortable leading both virtual and onsite training sessions  
• Understands adult learning principles and how to adapt teaching styles for different learners  
• Can identify opportunities to improve customer workflows and software adoption  
• Is highly organized and capable of managing multiple training schedules and priorities  
• Is comfortable traveling up to 50–60% of the time to support client training initiatives  
• Thrives in a fast-moving, high-accountability environment  

Does this sound like you? Let’s talk! 

Key Results Areas (aka the Job Outcomes) 

• Deliver high-quality software training that drives successful customer adoption and long-term client success  
• Achieve and maintain excellent customer satisfaction scores on training engagements  
• Develop impactful learning materials for both internal teams and external customers  
• Improve customer confidence and software utilization through practical, engaging instruction  
• Contribute to scalable onboarding and training processes as the company continues to grow  
• Help reduce customer confusion, inefficiencies, and support escalations through proactive education  

Feeling confident that this is in your wheelhouse? Let’s put that to the test! 

The Bottom Line 

You’ve made it this far, so congratulations! We are really looking for people who are ideal team players, with an almost frightening intensity around customer success, training excellence, and helping fleet professionals thrive through technology. 

Compensation & Work Location 

Total compensation for the role is between $85k-$105k DOE. 

This is a full-time role with hybrid flexibility for candidates located in the greater Phoenix metro area and remote flexibility for candidates outside Arizona. Employees in the Phoenix area are expected to work in-office three days per week after onboarding. 

This role includes approximately 50–60% travel based on client and business needs. 

This position is classified as exempt and is not eligible for overtime pay. 

Why Top Talent Chooses RTA 

We invest in our people — period. 

• 401(k) with 6% Safe Harbor match (100% vested day one)  
• Flexible PTO model built on trust and manager-approved time off  
• Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually)  
• Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity  
• Wellness rewards up to $350 annually  
• Virtual care and mental health support resources  
• Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options  
• Additional employee perks, wellness initiatives, and discount programs  

The Part We're Most Proud Of 

• 99% of employees say RTA is a Great Place to Work® (Certified 3 years running)  
• 30% ARR growth — two years straight  
• We are an AI-forward company building for the future  
• Big growth. Real benefits. Strong culture. A team that delivers.  

About Us 

RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our purpose is to help fleets succeed. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. 

Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them. 

Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other's company. We offer some pretty unique perks and benefits, as well as all the standard ones. We're happy to talk through all the options. 

Physical & Travel Requirements 

This role has the following physical and travel requirements: 

• Ability to sit or stand for extended periods  
• Ability to work at a computer for prolonged periods  
• Ability to travel up to 60% based on business needs  
• Ability to transport training materials and equipment as needed  

Heading to RTA HQ? 

Coming from the east side? You'll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 25 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions. 

If all of this sounds like you, and your type of company, then click apply. Seriously, we've asked you four times now, and you are still reading. Bonus points for being thorough. 

Reasonable Accommodation 

RTA is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process or perform the essential functions of this role, please notify us at [email protected]. 

Employment Notices 

Employment with RTA is at-will. This means either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. 

Employment with RTA may be contingent upon successful completion of a background check and other pre-employment screenings, consistent with applicable law. 

We cannot accept student visas or provide sponsorship at this time. 

Equal Employment Opportunity 

RTA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.