Solar Customer Experience Associate

Powering Smiles, Illuminating Homes: Solar Customer Experience Associate for Solar Retail at The London Group in Tampa & Clearwater!

The London Group is redefining the path to solar for homeowners across the region. Our mission is to make the transition to clean energy not only easy but empowering—and it all starts with a remarkable experience. We're looking for a proactive and personable Solar Customer Experience Associate to be the heartbeat of that journey, guiding homeowners with clarity, care, and confidence from first conversation to final connection.

Join us as a Solar Customer Experience Associate and become a trusted guide for homeowners going solar. With hands-on training and direct impact across the installation journey, you’ll build lasting relationships and drive clean energy adoption, one confident customer at a time.

Key Responsibilities of the Solar Customer Experience Associate

• Serve as the dedicated point of contact for solar customers post-sale, providing proactive updates and guidance throughout the installation process.
• Skillfully manage customer expectations by clearly communicating project timelines, milestones, and any potential adjustments.
• Expertly address a diverse range of customer inquiries related to solar installation, permitting, financing, and system activation.
• Act as a crucial liaison, fostering smooth communication and collaboration between customers and internal teams such as project management, installers, and finance.
• Systematically track customer progress, document interactions, and resolve emerging issues promptly and efficiently within our CRM.
• Educate customers on critical aspects of their solar journey, including system monitoring, warranty information, and how to maximize their new energy solution.
• Collect valuable customer feedback to identify opportunities for continuous improvement in our Solar Retail processes and service delivery.
• Ensure all customer documentation is accurate, complete, and submitted promptly.
• Champion a customer-first approach, striving to exceed satisfaction benchmarks and foster positive referrals.
• Contribute to a collaborative team environment, sharing insights and best practices to elevate overall customer experience standards.

Minimum Qualifications of the Solar Customer Experience Associate

• High school diploma or GED required; an Associate’s or Bachelor’s degree in Business, Communications, or a related field is preferred.
• 0–2 years of experience in customer service, client relations, account coordination, or a related field with a strong track record of positive customer interactions.
• Exceptional verbal and written communication skills, capable of conveying complex information clearly and empathetically.
• Proven problem-solving abilities and a calm, composed demeanor when handling challenging customer situations.
• Highly organized, detail-oriented, and capable of managing multiple customer accounts and tasks simultaneously.
• Proficient in CRM platforms and standard business software, including Google Suite and Microsoft Office, ensuring efficient communication and task management.
• A proactive mindset with a genuine commitment to customer satisfaction and building lasting relationships.
• Ability to work both independently and collaboratively within a fast-paced team environment.
• Must be 18 years or older and legally eligible to work in the U.S.

Ready to be the face of exceptional solar experiences? Join The London Group and apply now for the Solar Customer Experience Associate role on JazzHR!