Solar Customer Service Representative

Every great company was established by stumbling upon a genius idea that resolves a MASSIVE common problem, and that is precisely how The London Group was established. Our motto is “the customer always comes first”. With this motto in mind, our wide variety of solar options never disappoints. Our Solar Customer Service Representative team advocates for our consumers to ensure they receive the best value available in-home solar solutions. Our mission is to accommodate our customers with an unprecedented guarantee of satisfaction and service. Without the drive and ambition of our Solar Customer Service Representatives our goals would be far out of reach. 

The London Group is privately-owned and with our home office based in Tampa, Florida. We treat every customer and team member like they are family. Creating a culture engulfed by diversity and motivated individuals is the root of our immense success over the years. We give our Solar Customer Service Representatives the tools they need to flourish professionally and personally. Becoming stagnant is not an option with The London Group. We encourage all of our staff members to push themselves to their full potential and we guide them every step of the way. Our Management team does an impeccable job at supporting, motivating, and developing our entry-level Solar Customer Service Representatives into future industry leaders. 

Why Choose Us? 

• Become dedicated clean energy and solar connoisseur
• Complete training and mentorship from some of the top solar professionals in the nation 
• Uncapped potential to advance within the company into management positions
• Incentives and non-monetary bonuses for top performance, including giveaways, prizes, and incentives you can't pass up
• Complete support team that will train and develop you based on your unique learning style
• All necessary tools to perform your job at the highest level

Solar Customer Service Representative Daily Responsibilities:

• Become an expert in renewable energy and solar alternatives by attending training classes and webinars
• Network with top solar industry leaders and look for opportunities for engagement to improve skills and expand client base
• Educate potential and existing customers on clean energy solutions and ways to save money while making our environment a more clean and sustainable place
• Confidently discuss options and set up appointments for our Outside Sales team to close contracts with ease
• Participate in company led events to generate sales, spread awareness, and formulate new client relationships

Qualification We Are Looking For In A Solar Customer Service Representative:

• Previous customer service, sales, or solar experience preferred
• Must be a self-motivated “go-getter” as well as thrive in a team environment
• Ability to manage workflow in a high-energy atmosphere while effectively multitasking
• Excellent customer engagement and active listening skills
• Ability to engage any customer in conversation and build rapport
• Regular, reliable, and predictable attendance is a MUST!
• Ability to work well with others in a collaborative team environment as well as independently 
• Ability to communicate with different departments in a professional and efficient manner 
• Confident, ambitious, and willing to go above and beyond for our customers and our initiative to make the environment more sustainable!