Solution Architect - ServiceNow

At Pioneer Management Consulting, we believe people are at the heart of every successful transformation. We started Pioneer in 2009 with a simple idea: create jobs people love, serve companies we admire, and fund start-ups that are driving innovative good in the world. Built on our three core values; Humble, Hungry, Connected, we deliver world-class consulting with small-town heart and hustle. We are an elite team of problem solvers who unabashedly love business.

We partner with clients to solve critical business challenges while fostering environments where individuals and teams can thrive. Team Pioneer brings curiosity, empathy, and expertise to every interaction, ensuring that change is not only implemented but embraced. When you join Pioneer, you become part of a collaborative, supportive community dedicated to making a real difference. We’re a team of moms, dads, coaches, explorers, and creators who do meaningful work together.

As a ServiceNow Consultant, you will join a dynamic team in a fast-paced environment, dedicated to helping clients solve complex issues and achieve exceptional results. You are a self-driven professional who excels at driving successful implementations and maximizing the value of our ServiceNow platform. In this critical role, you will play a key role in designing, developing, and implementing innovative ServiceNow solutions to streamline operations and improve user experience across the organization.  You will support our efforts in the energy and utilities industry to bring the world class platform to new and expanded use cases in the industry.  You will leverage your deep understanding of ServiceNow functionalities and best practices to create customized solutions that meet specific business needs.  

Responsibilities:  

• Lead the planning, execution, and deployment of ServiceNow technical and consulting services across the ITSM/ITOM, SPM, CSM, and FSM modules. 

• Potentially support GTM planning and solutioning for Energy and Utilities clients through roadmapping, engagement with ServiceNow product teams, and driving industry solution development. 

• Partner with business stakeholders to understand their requirements and translate them into technical solutions.  

• Develop and implement ServiceNow workflows, integrations, and customizations.  

• Provide technical guidance and mentorship to the development team including providing day to day direction.  

• Ensure best practices and standards are followed in the development and deployment of ServiceNow solutions.   

• Conduct quality assurance reviews and ensure the quality of deliverables.   

• Troubleshoot and resolve technical issues related to ServiceNow implementations.   

• Stay updated with the latest ServiceNow features and industry trends.   

• Support the interview, selection, and management of contractors, vendors, and development talent.  

• Support pre-sales efforts through scoping, pricing, and demonstrations as appropriate.  

• Participate in the scoping, pricing, and demo’s during the sales process.  

• Lead the development of ServiceNow apps that can be targeted at specific client needs, and then scaled for larger markets.  

Experience:  

• 5+ ServiceNow Deployments  

• 3+ ITSM/ITOM, CSM, Sales Order Management, Source2Pay, or SPM Deployments  

• 5+ years of experience in the ServiceNow ecosystem (Partner or Direct ServiceNow)  

• 7+ years of experience in technology  

• Extensive experience with Software Development Lifecycle (SDLC) and ServiceNow NowCreate methodology.  

Skills:  

• Certified System Administrator  

• Certified Implementation Specialist – ITSM/ITOM, HRSD, SPM, CSM, FSM, or other   

• Strong analytical and quantitative problem-solving skills.  

• Ability to communicate complex ideas effectively to executives (verbal and written).  

• Proven ability to work both independently and in a collaborative team environment.  

• Comfort with handling ambiguity and managing multiple assignments.  

• Proven skills in identifying client challenges and proposing solutions.  

• Demonstrated ability to effectively expand professional networks through strategic relationship building and engagement.  

Education: 

• Bachelor's Degree or equivalent work experience required.  

Benefits 

• The estimated salary range for this role is $140,000-$185,000 annually, depending on factors such as skillset and experience. Bonuses and other incentives are awarded based on individual contributions and overall company performance.  

• Pioneer offers a comprehensive benefits package, including meaningful time off and paid holidays, parental leave, 401(k) with employer match, tuition reimbursement, and a broad range of health and welfare benefits, including medical, dental, vision, life, and disability coverage.