Solution Engineer

About the Role

The Solution Engineer (SE) is a team player who effectively builds relationships both inside and outside the organization and is dedicated to meeting the expectations and requirements of our clients. This role involves a high level of client interaction and requires the ability to develop expertise with the ever-evolving Atlassian product landscape. The Solution Engineer will lead discovery and scoping sessions alongside sales partners, as well as conducting product demos. It is important for the SE to be a champion for delivery excellence by driving continuous improvement to ensure there is a high degree of client satisfaction. 

Key Responsibilities Include: 

• Keeping up-to-date on Atlassian products and best practices; including obtaining and maintaining Atlassian and related certifications 
• Providing Atlassian product demos as well as enhancing demo documentation and associated processes 
• Advising and training clients and team members on best practices as they relate to Atlassian products 
• Thoroughly understand Atlassian's software and offerings and understand how to best position them with the company’s offerings. 
• Aiding and co-owning account management and sales processes around client budgets, best practices, and service recommendations. 
• Establishing and maintaining relationships with key partners across the Atlassian ecosystem and beyond. 
• Staying up-to-date on IT trends, AI and participating in trade shows and networking activities. 
• Providing subject matter expertise for sales collateral and marketing efforts. 
• Leading discovery calls and understanding client short term and long term objectives. 
• Acting as the strategic partner to clients and teammates; ensuring a smooth transition to the delivery team. 

About You:

• Proven problem-solving skills with the ability to design, articulate, and implement client solutions, demonstrating expertise in optimizing business processes and systems (Agile, Waterfall, PMP, Lean Six Sigma, or other methodologies preferred). 
• Natural collaborator and creative thinker able to design the best solution for the business and our clients.  
• Exceptional communication skills, both written and verbal, with the ability to deliver compelling presentations, SOWs, demos, and responses to RFPs, winning over diverse audiences. 
• Deep specialization in Atlassian and adjacent tools, with relevant certifications (Atlassian certified required), and experience in system migrations and consolidations. 
• Demonstrated curiosity to stay ahead of industry trends and best practices, contributing to go-to-market initiatives and effectively supporting diverse client pursuits. 
• Ability to understand IT and business process needs within the infrastructure and formulate products and offerings for large complex transformation engagements. 
• Great sense of ownership for work produced and designing quality customer engagements.