Solution Manager

Job Title: Solution Manager  
Position Type: FTE - Permanent  
Location: San Francisco, CA (On-site, flexible schedule, relocation required)  
Salary Range: USD $55,000.00 - $60,000.00 per year  
Job ID：#148517

Job Description:  
As a Solution Manager, you will ensure the smooth and efficient integration of new customers into our products and services. You will be responsible for delivering comprehensive onboarding programs, managing customer relationships, and providing ongoing support post-implementation. You’ll be the main point of contact during and after onboarding, ensuring an exceptional customer experience, promoting engagement, and driving long-term retention and satisfaction. This role blends excellent communication skills, project management, and customer success mindset.

Responsibilities:  
- Work independently under Onboarding Manager to achieve monthly activation goals and deliver high-quality customer interactions.  
- Design and implement onboarding processes, coordinate with departments, and track onboarding milestones.  
- Serve as the main contact for new customers, maintain strong relationships, and address issues during onboarding and after go-live.  
- Continuously gather feedback to improve onboarding, products, and customer experience.  
- Conduct on-site onboarding and remote network assessments; collaborate with restaurant owners to implement customized onboarding plans.  
- Empower clients to use POS systems effectively and manage daily operations.  
- Manage multiple onboarding projects in your region simultaneously.

Requirements:  
- Bachelor’s degree.  
- 3+ years experience in a role related to customer satisfaction and business operations (e.g., Restaurant GM).  
- 1+ years experience using POS systems in the service industry.  
- Fluent in Mandarin and English; excellent communication and interpersonal skills.  
- Proven experience in customer onboarding, training, or customer success roles.  
- Ability to operate independently and manage competing priorities.  
- Experience with Salesforce CRM.  
- Experience in tech or SaaS companies.  
- Bonus: Product Manager or Project Manager background.  
- Bonus: Network certifications (e.g., CCNA/CCNP).  
- 2 years experience in Windows and hardware support (preferred).  
- Driver’s License (required).  
- Must be willing to relocate to San Francisco, CA.


Benefits:  
- 401(k) with matching  
- Health, dental, and vision insurance  
- Paid time off   
- Flexible spending account (FSA)  
- Flexible schedule  
- Mentor program  

About Us:  
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.  

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation:  
The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.