solution manager

Key Responsibilities

Customer Onboarding

• Deliver comprehensive onboarding programs and achieve monthly activation goals.

• Conduct onsite and remote onboarding sessions; assess networking needs and create go-live plans.

• Train restaurant owners and staff on POS system best practices to ensure adoption.

Project Management

• Coordinate across departments to ensure seamless onboarding and customer experience.

• Manage project timelines, schedules, and deliverables.

• Track, report, and analyze onboarding progress; implement improvements.

Relationship Management

• Serve as the primary point of contact for customers during and after onboarding.

• Build strong relationships with key stakeholders and resolve customer issues.

• Collaborate with Customer Success, Product, Sales, and Service teams to improve processes.

Continuous Improvement

• Identify opportunities to enhance customer experience and engagement.

• Stay updated on industry best practices and apply them to onboarding.

• Manage multiple customer engagements simultaneously.

Qualifications

• Bachelor’s degree required.

• 3+ years of customer success, onboarding, or business operations experience (restaurant GM experience a plus).

• 1+ years using POS software in the service industry.

• Experience with Salesforce CRM and SaaS companies preferred.

• Excellent communication, organizational, and influencing skills.

• Strong interpersonal and relationship management abilities.

• Ability to work independently in fast-paced, changing environments.

• Networking certifications (CCNA/CCNP) a plus.

• Valid driver’s license required.