Presales support
- Collaborate with the sales team as a Parafait Solution specialist in customer presentations helping customers select the correct solution.
- Determine and document the technical requirements to meet the client goals and function as a liaison between the Sales team and product development teams.
- Respond to Request for Information (RFI) and Request for Proposal (RFP) from customers.
- Coordinate the transition between pre-sales and implementation once sale is closed.
Solution Design and Deployment (Implementation)
- Onboard the customer starting with the kick-off meeting followed by preparing and managing the detailed implementation plan following the company guidelines.
- Initiate procurement related activities with the various internal and external procurement teams
- Work with customers to review the business process and create a business process document and process mapping document.
- Identify and document any solution gaps, requirements for enhancements and integration with external systems and collaborate with product development team as needed.
- Schedule and manage weekly implementation call with customers and publish weekly status reports.
- Coordinate with Installation team to plan travel for installation if needed.
- Conduct an overall validation of the solution scope and manage the transition through go live.
- Prepare training plans and execute onsite & remote training.
- Travel to customer site as part of implementation & onsite go-live assistance.
- Setup transition sessions to Support, introduce to customer and initiate hand over.
- Review installation with the customer and get a sign off for Go-Live followed by formal feedback from customer.
L3 support
- Participate in the resolution of any support incidents escalated by Support team.
Customer Success and Relationship management
- Act as a primary point of contact, maintaining customer relationship and work towards customer’s success via the use of the Semnox solutions and services.
- Schedule and manage periodic meetings with customers according to company guidelines.
- Manage any critical issues through resolution and follow up in collaboration with internal teams.
- Any other tasks assigned by manager or company.
About Semnox
Semnox builds holistic technology solutions for the entertainment and leisure industry. We help you automate key processes and manage them centrally. Our hardware and software solutions are designed to create delightful experiences for your customers, while also making your business more robust and your staff more productive. Active in 2800+ sites across 60+ countries, Semnox’s solutions are second-to-none! Our product suite—has won 2 IAAPA Brass Ring Awards and 6 times winner of the ‘Innovative Product of the Year’ award at the annual IAAPI conference.
Vision
To be the most admired solutions provider to the leisure and hospitality industry, leveraging technology and intellect, delivering the best business value to our customers.
Mission
To help our customers derive business benefits from our technology-led solutions that are innovative, complete, and of the highest quality, delivered through a team that is customer-centric, solution-focused, and believes in delivering the highest value.
Our Values
Innovation Spirit
Our team is constantly innovating and adopting latest trends in business and technology, so you can expect to stay ahead of the competition, always.
Collaboration
We work together with our customers, suppliers, partners and employees for the common goal and everyone’s benefit.
Customer First
Customer comes first in all our plans. We are agile to customer needs; we are responsive and take ownership. We assume complete accountability of our responsibilities.
Value for Money
Customers see the highest realization of value for their investments in our products and solutions.
Integrity
We transact transparently in a manner that builds trust and long-term relationships. We honor the commitments made. We adhere to the principles of honesty and ethics.
Salary :
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