Solution Success Manager - Health Systems

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. 

Position Summary:

Guardant Health is seeking a highly motivated Solution Success Manager (SSM) to drive successful implementation, adoption, and expansion of Shield across health systems/IDNs. This role partners with customers to co-develop workflows and implementation plans across HCP ordering, phlebotomy, specimen handling, lab processes, and results delivery, ensuring a seamless provider and clinic experience. 

Duties and Responsibilities: 

• Co-develop current- and future-state Shield workflows with customer stakeholders; translate needs into scalable solutions. 
• Lead implementation planning and execution: workflow documentation, SOPs, RACI, training approach, escalation paths, and go-live readiness. 
• Apply strong project management: workback plans, milestones, RAID logs, decision tracking, and structured customer/internal cadence. 
• Drive adoption and optimization post-launch by identifying friction, leading root-cause problem solving, and implementing improvements. 
• Build repeatable playbooks to expand Shield across clinics, service lines, and sites within the IDN. 
• Partner with the SAM (strategic insights) and AEs (clinic-level feedback loop) to ensure rapid resolution of workflow barriers. 
• Identify and help activate education opportunities and scalable enablement resources. 
• Surface marketing/branding and corporate communications opportunities (e.g., launch milestones, expansions, success stories, potential press releases). 

Qualifications :

• 5+ years in health system implementations, customer success, clinical operations, healthcare consulting, diagnostics/lab operations, or similar. 
• Proven ability to build trusted customer relationships through active listening, needs discovery, and consultative problem solving. 
• Demonstrated workflow mapping/process design experience across clinical and operational stakeholders. 
• Strong project/program management capability leading cross-functional workstreams with multiple dependencies. 
• Excellent written/verbal communication; comfortable with clinical, operational, and executive audiences. 

AI & Digital Fluency

• Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies.  Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients. 

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need. Primary Location: Remote - Open Position (USA) Primary Location Base Pay Range: $127,400 - $175,150 Other US Location(s) Base Pay Range: $127,400 - $175,150 If the role is performed in Colorado, the pay range for this job is: $111,600 - $153,450