Solutions Engineer

There is an immediate need for a Solutions Engineer at SupraITS, US. If you’re someone with a passion for solution selling, customer engagement, and driving IT transformations, then this position is for you. Ideal canadidates will be located in the Chicago and surronding area, along with New York and New Jersey areas. 

COMPANY OVERVIEW

Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.

Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.

A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.

For more information, visit www.supraits.com.

TEAM OVERVIEW 

You will be part of a brand-new Solutions Engineering team, with ambitious plans for growth. You will be mapped to cover a US region and support Sales Reps and Solutions Analysts with existing and new client relationships and act as an expert on Managed IT and Cybersecurity services.

YOU ARE

·         An individual with an entrepreneurial mindset

·         Like to be seen as a thought leader

·         Interested in proper discovery with clients and curious about their IT and Cybersecurity environments

·         Creative problem solver

·         Motivated team player

POSITION OVERVIEW

The Solutions Engineer is responsible for supporting the sales team by providing technical expertise, solution design, and presentations to prospective customers. They act as a bridge between technical and business aspects, ensuring that proposed IT solutions align with customer requirements and business objectives.

KEY RESPONSIBILITIES

 1. Technical Consultation & Solution Design

 • Work closely with sales teams to understand customer needs and pain points.

 • Design tailored IT solutions, including hardware, software, cloud, networking, and security.

 • Provide expertise in Managed IT Services, Managed Security, and Cloud Solutions.

 2. Proposal Development & Documentation

 • Prepare technical proposals, RFP responses, and solution documents.

 • Collaborate with internal teams to create pricing models and project estimates.

 • Ensure compliance with customer requirements and industry best practices.

 3. Customer Engagement & Presentations

 • Conduct technical presentations and product demonstrations.

 • Address customer concerns and technical objections during the sales cycle.

 • Lead workshops and discussions to showcase capabilities and value proposition.

 4. Collaboration with Sales & Technical Teams

 • Assist sales teams in qualifying leads and identifying opportunities.

 • Work with solution architects and service delivery teams for seamless project handovers.

 • Stay updated on new technologies and industry trends to enhance solution offerings.

 5. Vendor & Partner Coordination

 • Engage with technology vendors (Microsoft, AWS, VMware, Cisco, etc.) for solution alignment.

 • Leverage partner resources and programs to optimize solution delivery.

QUALIFICATIONS & SKILLS REQUIRED

 • Education: Bachelor’s degree in IT, Computer Science, Engineering, or a related field.

 • Experience: 3-7 years in IT presales, solution architecture, or technical consulting.

TECHNICAL SKILLS:

 • Strong understanding of IT infrastructure, cloud computing, cybersecurity, and networking.

 • Familiarity with Microsoft Azure, AWS, VMware, and enterprise IT solutions.

 • Experience with Managed IT Services, Security, and Digital Transformation projects.

 • Soft Skills:

 • Excellent communication, presentation, and customer engagement skills.

 • Strong problem-solving and analytical skills.

 • Ability to simplify complex technical concepts for business stakeholders.

CERTIFICATIONS (PREFERRED):

 • Microsoft (Azure Solutions Architect, M365)

 • AWS (Solutions Architect Associate/Professional)

 • Cisco (CCNA, CCNP)

 • ITIL, PMP (for process and project management knowledge)

WORK ENVIRONMENT & TRAVEL

 • Hybrid Environment.

 • Travel to customer locations for presentations and meetings as needed (up to 30%).