Solutions Engineer

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is based in Boston, MA.

Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees' well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work, and named one of BuiltIn's Best Places to Work for the sixth year in a row!

LogicMonitor is looking for a talented and experienced Solutions Engineer to deliver exceptional Professional Services (PS) technical solutions to new and existing customers. In this role, you will collaborate directly with customers and work closely with the Customer Success Management, Tech Support, and Training teams. You will lead discovery, design, and deployment sessions, craft advanced LogicMonitor configurations, and relay product improvements to the Product and Development teams.

As a subject matter expert on LogicMonitor, you will help customers adopt best practices and optimal configurations that align with their business goals. This role provides a unique opportunity to gain invaluable experience, make your mark at LogicMonitor, and be a core driver of our growth and success.

Here's a closer look at this key role:
Lead small, medium, and large comprehensive implementations to customers.
Deliver implementations or custom-scoped technical solutions to customers with excellence.
Join the PS Project Manager and Customer Success Manager in kicking off PS engagements through delivery & handoff to CS.
Facilitate remote and onsite working sessions with customers to drive successful LM adoption - through discovery, design, and deployment of the monitoring solution.
Optimize LM configuration through advocating best practices to customers.
Leverage the REST API and scripting to automate routine, bulk tasks.
Identify gaps, feature requests, or issues and relay or escalate to Product and Development teams.
Develop customer-specific, scripted solutions using LogicMonitor product features (Websites, LogicModules, NetScans) and externally using the REST API.
Learn, share, and advocate technical lessons learned and best practices among peers.
Serve as Subject Matter Expert (SME) for LM to peers and customers.
Occasionally assist Monitoring Engineering with LogicModule development.
Leverage internal resources and teams to keep abreast of new product features, changes, and enhancements.
Occasionally assist Sales or Customer Success Management to help close a deal or retain a customer.

What You'll Need:
3-4 years experience working as an IT professional or software engineer.
2+ years experience in IT operations: systems administration, network engineering, DevOps, etc.
Subject matter expertise in one or more IT operations domain(s): Windows/Linux server, networking, security, storage, virtualization or cloud (AWS / Azure / GCP).
Familiarity with HTTP, JSON, RegEx, and REST APIs.
1+ years experience scripting/programming in or more language(s): Python, PowerShell, or Java/Groovy.
Willingness to travel (10-20%).

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we've designed a total rewards package that's almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you're working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.

We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 08/19/2024

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. The base salary range displayed on the job posting reflects the minimum and maximum range for new hires. The actual base salary offered will be determined by work location and additional factors, including education, experience, interviews, job-related skills, and qualifications.

As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as a variable compensation plan, an equity program for all full time employees, 401K matching, and other rewards. For more information on our benefits, see our careers page.

Base Salary Range

$94,815-$115,000 USD
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