Solutions Engineer - Apple

Job Summary
An Apple Solution Engineer's primary role is to support SHI customers in their efforts to select, deploy, and manage Apple operating systems and technology. The Solutions Engineer works closely with the Apple Sales and Solutions Engineering Teams to provide subject matter expertise and advanced technical support for complex technical needs and requests across a broad range of industry types and customer sizes. They will work closely with industry partners in order to provide tailored solutions for individual customers. The Solutions Engineer will also work with internal teams to support Apple corporate reseller capabilities and initiatives. They will also mentor and guide associate engineers on advanced technical concepts and solutions.

This position reports to the manager of the Apple Solutions Engineering team and is required to report to the SHI Somerset, NJ office.

About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.

But the heartbeat of SHI is our employees – all 6,000 of them.

If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities
Including, but not limited to:

Coach or mentor to junior team members as required.

Take the lead and guide the junior engineers on more technical opportunities and solutions

Translate business needs into technology specifications and recommendations

Work with the sales teams in determining the appropriate technical solution for customers

Provide pre-sales technical assessment then develop a proposal of estimates, consultation, and support around assigned partners and or bill of materials for a solution

Join sales in customer facing calls to help gather customer technical requirements

Advise customers on the latest product offerings with a good understanding of the supported features

Guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and services

Stay current on industry technology trends through partner training and provide knowledge transfer to customers and team members

Assist company’s reps to create quotes along with a clear outline of the benefits of proposed technology solutions

Develop a working knowledge of strategic partner product sets and attain required certifications.

Perform customer scoping and discovery calls

Identify and promote our companies Professional Services by being knowledgeable of our company’s Services portfolio

Deliver technology and partner trainings to internal departments

Obtain and maintain new and existing certifications; as well as competency trainings as required by management/needs of role

Provides technical knowledge in design, configuration, performance optimization, maintenance, and capacity planning for an environment

Provide demos to customer either remotely and onsite (if applicable) for product testing and hardware deployment

Attended onsite company, customer, and industry events as required by management

Qualifications

Minimum 3 years' technical presales experience

3 years' experience with deployment and management of Apple devices.

Bachelor’s Degree in Information Systems, Computer Science, Business Analytics or related focus

Required Skills

Advanced knowledge of the Apple ecosystem including but not limited to macOS, iOS and associated hardware.

Strong knowledge of Apple management capabilities and MDM solutions

General knowledge of shell scripting in one or more environments (bash, python, perl, etc.)

Familiarity with general networking concepts

Understanding of basic API usage and functionality

Ability to deliver training on relevant technical topics and solutions

Familiarity with Apple Business/School Manager and automated device provisioning

Ability to coach or mentor Associate Solutions Engineers

Ability to lead on more technical advanced opportunities and solutions

Ability to translate business needs into technology specifications and recommendations

Ability to provide pre-sales technical assessment

Able to be the technical resource in customer facing calls to help gather customer technical requirements

Confidently advise customers on the latest product offerings with a good understanding of the supported features

Ability to guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and services

Ability to speak to strategic partner product features sets

Ability to provide technical knowledge in design, configuration, performance optimization, maintenance, and capacity planning for an environment

Excellent organizational and time management skills

Ability to identify how to solve problems and complete projects with minimal guidance

Exceptional communication skills and ability to manage programs across cross-functional stakeholders

Proactive, driven, and positive work attitude

Ability to self-study and obtain required certifications

Strong organizational skills, self-starter, and ability to quickly identify and resolve inefficiencies

High-energy, a positive attitude, and accountability

Excellent customers service and support skills

Ability to be comfortable communicating to all levels of leadership

Excellent presentation skills

Strong initiative and problem-solving skills

High attention to detail

Ability to multi-task and work in a high paced environment

Excellent time management skills and the ability to meet all deadlines

Ability to work independently as well as in a team environment

Certifications Required

Certified Apple IT Professional (Device Deployment and Managemnt) or abilty to obtain.

Additional certification may be required based on compliance to Partner marketing program. Course and deadlines are determined by the Partner

Unique Requirements

Position may require 10% of travel for trainings, conferences, or other activities

Additional Information

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.

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