Solutions Support Assistant

About Us

SNA Displays is a leading LED video display manufacturer across several market sectors including sports and live-event venues, out-of-home (OOH), commercial real estate, retail environments, museums and commissioned digital art, workplaces, new construction, and many others. With a focus on quality, technological and construction expertise, and dependable service, we have worked alongside technology partners to design and build some of the largest and most recognizable LED video installations in the world. The concept of “people first” is one of SNA Displays’ most important core values. It’s true that we offer top-tier LED video display technology. But our strongest collective asset is the people who work at SNA Displays day in and day out, the ones whose expertise and hands-on client service make us who we are.

Life at SNA Displays

At SNA Displays, we aim to maintain a culture that both recognizes our expertise and talent in our industry and fosters a fun and engaging atmosphere. And one of our primary goals is to provide various professional growth opportunities for our staff. Join our team and help produce and support some of the most dynamic video experiences in the world. For information on SNA Displays, including more information on our team, employee benefits and our company culture, visit our website at www.snadisplays.com

Summary / Objective

The solutions support assistant is responsible for supporting daily operational functions, including packing, shipping, receiving, inventory management, staging, procurement, and logistics coordination. This role ensures the timely and accurate movement of equipment, supports the service department with rapid equipment turnaround, and assists the systems engineer, allowing technical staff to focus on configuration, troubleshooting, and field deployment.

Key Areas of Responsibility

1. Manage daily shipping and receiving of all inbound and outbound equipment.


2. Pack, prepare, and stage equipment, materials, and AV racks for deployment.


3. Receive, configure, and ship replacement units, loaners, and repaired equipment.


4. Support inventory functions, including cycle counts, serialized equipment tracking, restocking, documentation, and procurement


5. Assist with the physical handling of heavy equipment (racks, UPS units, displays, crates) using safe lifting practices.


6. Maintain organization and cleanliness of warehouse, staging, and operations areas.


7. Provide on-site operational support when technical staff are traveling or deployed in the field.


8. Support non-technical rack build tasks, including labeling, cable prep, and component organization.


9. Coordinate with project teams to ensure the timely turnaround of materials and equipment for field crews.


10. Help reduce operational bottlenecks by improving workflow speed, accuracy, and documentation.

Competencies

1. Strong organizational skills


2. Communication proficiency


3. Attention to detail


4. Customer service orientation


5. Ability to safely handle and move heavy equipment


6. Time management


7. Process documentation accuracy


8. Basic technical aptitude

Supervisory Responsibility

This position does not have any supervisory responsibilities at this time.

Work Environment

This job operates primarily in a warehouse, workshop, and staging environment with regular movement of equipment. Some work may occur in office or jobsite environments when supporting field deployment needs.

Position Type/Expected Hours of Work

This is a full-time, onsite position. Days and hours of work are Monday through Friday, 9:00 AM to 5:00 PM.

Travel

Minimal travel required; occasional local trips for logistics, materials movement, or supporting field teams.

Preferred Education and Experience

1. High school diploma or equivalent required; associate degree preferred.


2. Prior experience in shipping/receiving, logistics, warehouse operations, or inventory management strongly preferred.


3. Experience handling AV equipment, electronics, or technical materials is a plus.


4. Forklift or lift-assist equipment experience helpful (but can be trained.)

Additional Eligibility Qualifications

1. Ability to safely lift 50+ lbs with proper technique


2. Valid driver’s license


3. OSHA-10 or OSHA-30 certification preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

SNA Displays is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.