Job Summary

Serves food and wine to patrons in a dining establishment.

General Accountabilities

• Sells and serves wine and food to patrons in a dining establishment.


• Presents wine list and menu, answers questions, and makes suggestions regarding food and wine pairings.


• Takes customer orders by writing them down or memorizing them.


• Properly serves guest wine choices. 


• Presents orders to the cooks on behalf of the patrons via POS system.


• Serves customers their pre-ordered food.


• Observes diners to respond to any additional wine needs and fills, requests and to determine when meal has been completed.


• Totals bill and accepts payment or refers patron to cashier.


• Clears or resets table at the end of each course.


• Thanks patrons and kindly invites them back for future dining.


• *The company reserves the right to add or change duties at any time.

Job Qualifications

• Minimum One Wine Certification


• Education: AA Degree or higher.


• Experience: At least one years' experience in upscale wine/restaurant industry or equivalent.

Skills

• Excellent verbal and written communication


• Active listening


• Service orientation


• Coordination


• Social perceptiveness


• Helps manage wine inventory; maintains order schedules to assure complete stock.


• Helps develop and maintain relationships with winery representatives


• Samples wines and selects those to be included on wine list.


• Monitors wine storage and condition of wine cellar.


• Maintains and updates wine list and menu with Advanced Sommelier owner-mentor; determines or recommends bottle and individual glass prices.


• Assists in maintaining and building wine club and member events.


• Assists guests with wine and menu selection as needed; makes recommendations based on guests’ preferences, tastes, and entrée selection.


• Educates staff on wine and food pairings; coordinates periodic wine tastings for wait staff.


• Opens and serves wine to guests.


• Performs other related duties as assigned by management.


• Performs opening and closing duties.


• Demonstrated knowledge of wines, wine production, and wine industry.


• Excellent customer service skills.


• Commitment to excellence and high standards.


• Strong organizational skills; able to manage priorities and workflow.


• Ability to work independently and as a member of various teams and committees.


• Versatility, flexibility, and a willingness to work within constantly changing priorities.


• Ability to effectively present information and respond to questions.


• Ability to effectively communicate with people at all levels and from various backgrounds.