Spa and Adventure Manager at Headland's Lodge and Spa

Description

Headlands Coastal Lodge and Spa is a luxury retreat catering to adventure-seekers and the active Pacific NW lifestyle. Our carefully appointed 33 room hotel offers a breathtaking view of the ocean, Haystack Rock, and Cape Kiwanda. In this unique career opportunity, you will join a high performing team of hospitality professionals to deliver an exceptional experience for guests.

Pacific City is off the beaten path on a relatively undiscovered stretch of the majestic Oregon Coast. Cape Kiwanda, in Pacific City, enjoys a storied connection to the ocean, local rivers, beachfront and majestic outdoor playground. Surfing, kayaking, hiking, photography, beachcombing, and fishing are just some of the outdoor activities enjoyed in this beautiful beach town.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

A day in the life...

The Spa and Adventure Manager will directly oversee the daily operations at Tidepools Spa & Wellness and the Adventure Center and will provide leadership and direct support for the Welcome Team at the direction of the Director. This position will work to ensure that all guest experiences are flawless and fully in-line with our brand promise of “Extraordinary Coastal Experiences.”

Key Accountabilities:

• Lead the teams at Tidepools and Adventures to ensure that all team members are professional, kind, and ready to deliver a flawless experience to our guests.
• Ensure that both areas are consistently meeting the standards of our brand promise. Be responsible for curating and delivering the highest level of service through well trained and managed team members.
• Regularly collaborate with stakeholders to create, improve, and deliver a seamless guest experience. Resolve all guest issues through the lens of our core values.
• Champion culture for the Headlands team, fostering an environment of accountability, learning, and fun!
• Help ensure that all team members are trained on the Headlands brand and knowledgeable on the overall goal of the Headlands experience. Ensure each team member understands their unique role in delivering amazing experiences.

Requirements

You own this if you have…

• Previous experience in Outdoor Adventures, Spa, Hospitality or Retail Leadership
• Spa Manager Certification is a plus
• Must possess a current and valid OLCC servers permit and CPR card.
• Knowledge and enthusiasm for Central Oregon outdoor and other activities strongly desired.

We’ve got you covered…

Our team members are our most important asset and that’s reflected in our benefits. We are proud to offer a variety of benefits to support employees and their families, including:

• Health Benefits Package-Medical/Dental/Vision/EAP
• 401K plan with matching
• Paid Holidays/Personal/Vacation/Sick time
• Onsite parking
• Complimentary shift meal
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Career growth opportunities and Recognition Programs

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.